Tech Lead in England

Due to the nature of the work and the customers we support, the successful candidate must hold active DV security clearance and be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

As a Workplace Tech Lead, you will act as the senior technical lead for onsite workplace and end-user support, delivering a high-quality service while guiding and mentoring desktop support teams. You will be the primary escalation point for complex incidents across end-user computing, Microsoft 365, networking, cloud services and meeting-room technology, ensuring workplace services are delivered effectively and aligned with corporate standards.

Key Responsibilities:

• Provide technical direction, support and hands-on guidance to onsite desktop and workplace support teams.
• Mentor junior team members and support knowledge transfer across the onsite service.
• Act as the primary escalation point for complex workplace incidents and technical issues.
• Liaise with DXC Level 3 and Level 4 engineering, architecture and security teams to resolve complex problems.
• Oversee desktop support services, including support for VIP and senior business users.
• Participate in incident and problem management to identify root causes and drive effective resolutions.
• Review and approve service requests, change requests and global changes.
• Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, hardware, mobile devices, printers, networking and meeting-room or audio-visual equipment.
• Manage ServiceNow ticket reviews and approvals, ensuring stakeholders receive accurate and professional updates.
• Oversee workplace-related network systems and support Azure, AWS and GCP environments in coordination with regional teams.
• Support cyber security patching, vulnerability remediation, incident response, data privacy and security controls.
• Monitor and report key risk indicators, including inventory, software distribution, antivirus updates and patch management.
• Lead or support continual-improvement projects, infrastructure enhancements, process improvements and hardware refreshes.
• Maintain accurate technical documentation, end-user guidance and operational reporting.

What you’ll bring:

• Strong experience supporting and troubleshooting Windows 11, Microsoft 365, Outlook and Teams.
• Hands-on knowledge of Active Directory, Azure and Windows Server administration.
• Experience supporting audio-visual, videoconferencing and meeting-room equipment, printers and mobile devices.
• Good networking fundamentals and the ability to complete basic network troubleshooting.
• Experience using ServiceNow or an equivalent service-management platform for ticket logging, tracking and approvals.
• Strong troubleshooting, analytical and problem-solving skills.
• Experience providing technical leadership, mentoring junior staff and supporting VIP users.
• Excellent communication and customer-service skills, with the ability to bridge technology and business needs.
• Ability to prioritise competing demands and work effectively in a fast-paced onsite environment.

Desirable Skills:

• Experience with AWS or GCP in addition to Microsoft Azure.
• Cyber security fundamentals, vulnerability remediation and data-governance knowledge.
• Basic project-management experience and exposure to DevOps tools or practices.
• A degree or diploma in Computer Science, Information Systems or a related IT discipline.
• Typically three to five years of experience in workplace IT support, infrastructure or systems administration within an enterprise or regulated environment.
• ITIL certification.

Working Pattern:

Onsite at the client location during standard Monday-to-Friday business hours. May include periodic out-of-hours standby, occasional weekend or incident support, and annual business-continuity testing.