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- Tasks: Provide on-site support, install and repair systems for a leading automotive company.
- Company: Join a high-profile organization specializing in engineered systems for the automotive industry.
- Benefits: Enjoy hands-on experience, potential for growth, and a collaborative work environment.
- Why this job: Gain valuable skills in tech support while working with cutting-edge automotive technology.
- Qualifications: Looking for tech-savvy individuals with problem-solving skills and a passion for customer service.
- Other info: Opportunity to work closely with customers and make a real impact in their operations.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Stonehouse (Gloucester) based Deskside Support Engineer. In this role you will be working in partnership with a high-profile organisation that provides engineered systems and components for the automotive industry. Main responsibilities: Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment. Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance. Instructs customers in the operation and maintenance of systems/equipment. Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting. Acts as a liaison with customers on administrative and technical matters for assigned projects. Performs analysis and prepares reports on system problem trends and issues. Tasks will include, but are not limited to: Incident management & resolution. IMACDs Installations, Moves, Additions, Changes and Deletions Provide onsite Hardware Break/Fix support (Del…
Desktop Support Engineer (Gloucester) employer: DXC Technology Careers
Contact Detail:
DXC Technology Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (Gloucester)
✨Tip Number 1
Familiarize yourself with the specific systems and equipment used in the automotive industry. Understanding the technical aspects of these systems will help you stand out during the interview process.
✨Tip Number 2
Highlight your experience with incident management and resolution. Be prepared to discuss specific examples where you've successfully resolved hardware issues or improved operational quality.
✨Tip Number 3
Demonstrate your customer service skills. Since this role involves direct interaction with clients, showcasing your ability to communicate effectively and instruct customers will be crucial.
✨Tip Number 4
Research the high-profile organization you'll be partnering with. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in the role.
We think you need these skills to ace Desktop Support Engineer (Gloucester)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Desktop Support Engineer position. Understand the key responsibilities and required skills, such as hardware installation, repair, and customer support.
Tailor Your CV: Customize your CV to highlight relevant experience in desktop support, incident management, and customer service. Use specific examples that demonstrate your ability to resolve technical issues and provide excellent support.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your experience with on-site support and how you can contribute to the high-profile organization mentioned in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at DXC Technology Careers
✨Understand the Technical Requirements
Make sure you are familiar with the specific hardware and software systems relevant to the automotive industry. Brush up on your knowledge of installation, repair, and maintenance processes, as these will likely be key discussion points during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific technical issues or customer interactions. Think of examples from your past experience where you successfully resolved complex problems or provided excellent customer service.
✨Show Your Communication Skills
As a Deskside Support Engineer, you'll need to communicate effectively with both technical and non-technical customers. Practice explaining technical concepts in simple terms and be ready to demonstrate your ability to instruct customers on system operation and maintenance.
✨Research the Company and Its Clients
Familiarize yourself with the high-profile organization you’ll be partnering with. Understanding their products, services, and the specific challenges they face in the automotive industry can help you tailor your responses and show your genuine interest in the role.
