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- Tasks: Provide on-site desktop support and troubleshoot IT issues for end users.
- Company: Join DXC Consulting & Engineering Services, a leader in IT services and consulting.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a dynamic environment where your tech skills make a real impact.
- Qualifications: Experience with Windows systems and excellent communication skills are essential.
- Other info: Work at Nissan Motor Manufacturing in Sunderland with flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for customer-focused and enthusiastic senior deskside support engineer with a genuine interest in solving peoples IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.
An exciting opportunity has arisen to support one of our customers in Washington, Sunderland. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).
Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.
Requirements & Responsibilities:- Fully site-based role.
- Must be able to deal directly with clients in a friendly and highly confident manner.
- Maintain good working relationship with key stakeholders and support teams.
- Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
- Experience with VIP support and engagement.
- Troubleshoot known and unknown software issues related to Windows platforms.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general “IT” tasks.
- Work comfortably in comms areas, providing ‘Hands and Eyes’ support to other teams.
- Site process documentation and knowledgebase article management.
- Taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Knowledge of current and past Microsoft windows operating systems.
- Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc).
- Experience in Windows imaging techniques (Network & Local).
- Microsoft Active Directory & Azure Active Directory knowledge.
- Remote desktop support tools.
- Desktop/printer configurations.
- Excellent interpersonal & communication skills.
- Must be able to work independently and part of a team.
- Experience and technical knowledge of IT, PC’s / peripherals, and their architecture.
- Break fix, IMACs, Incidents, Projects.
- Experience with Ticket Management.
- Comfortable with liaising and working alongside 3rd Parties.
- Display flexibility and the ability to manage your day effectively.
- Clean Driving license.
- 3 – 4 years’ experience supporting Windows environment.
- Windows certification.
Location: Nissan Motor Manufacturing Limited (UK), Washington Road, Sunderland, SR5 3NS.
Hours Worked: 7.5 Hours, Predominantly, 08:00 - 16:00 (half hour lunch break). Possible requirement to work 7.5 hour shift, between the hours of 07:00 – 18:00.
Onsite Desktop Support Engineer (Sunderland) employer: DXC Consulting & Engineering Services
Contact Detail:
DXC Consulting & Engineering Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Desktop Support Engineer (Sunderland)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365 and Windows imaging techniques. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your technical competence.
✨Tip Number 2
Prepare examples of how you've successfully resolved IT issues in previous roles. Highlighting your problem-solving skills and customer-focused approach will resonate well with the hiring team, especially since this role requires direct client interaction.
✨Tip Number 3
Showcase your interpersonal skills by practicing clear and confident communication. Since the role involves liaising with clients and stakeholders, being able to articulate your thoughts effectively will set you apart from other candidates.
✨Tip Number 4
Research DXC Consulting & Engineering Services and their work culture. Understanding their values and how they align with your own can help you tailor your responses in interviews, making you a more appealing candidate.
We think you need these skills to ace Onsite Desktop Support Engineer (Sunderland)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows operating systems and Microsoft 365. Use specific examples to demonstrate your technical skills and customer service abilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and your problem-solving skills. Mention your experience with troubleshooting hardware and software issues, and how you can contribute to the team at DXC Consulting & Engineering Services.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with clients or team members in previous positions. This could include resolving IT issues or collaborating with other teams.
Showcase Relevant Certifications: If you have any certifications related to Windows environments or desktop support, be sure to mention them in your application. This will help demonstrate your technical competence and commitment to the field.
How to prepare for a job interview at DXC Consulting & Engineering Services
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Windows operating systems and Microsoft 365. You might be asked to troubleshoot a common issue on the spot, so brush up on your problem-solving techniques.
✨Demonstrate Excellent Communication
Since this role involves direct interaction with clients, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully communicated complex IT issues to non-technical users.
✨Highlight Customer-Focused Experience
Emphasise your customer service skills and any previous experience in a similar role. Share specific instances where you went above and beyond to assist a user or resolve an issue, showcasing your enthusiasm for helping others.
✨Prepare for Team Collaboration Questions
Expect questions about how you work within a team and collaborate with other IT support teams. Think of examples that demonstrate your ability to work independently while also being a supportive team member.
