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For Companies At a Glance
- Tasks: Support clients with desktop and laptop setups, software installations, and troubleshooting.
- Company: Join DXC Technology, a people-first company in the tech industry.
- Benefits: Enjoy competitive pay, pension scheme, health insurance, and discounts on various services.
- Why this job: Be part of a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: Experience with Windows OS, troubleshooting skills, and good communication abilities.
- Other info: Full-time role with opportunities for career growth and social events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At DXC Technology, we’re people first. We’re looking for a Desktop Support Engineer to support one of our clients on-site in Edinburgh. This is a full-time role (37.5-hour week, Monday – Friday). Overtime and on-call duties may be required. Due to the nature of our client\’s work, the successful candidate will need to be eligible to obtain SC Security Clearance.
Responsibilities
- Desktop / Laptop / VDI build, configuration and deployment to end users
- Software installation / deployment
- Asset and peripheral deployments
- In-depth investigation into issues to pass back to 3rd line support
- Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls
- Hardware installation / upgrade / break fix for desktop, laptop, and server
- Smartphone support (Android & iOS)
- VIP support
- Service Desk cover as required
- Assisting with customer projects
What We’re Looking For
- Microsoft Windows 7 and 10 Operating Systems – Deployment, configuration
- Support Microsoft Office 2010 onwards
- Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role
- Knowledge of Microsoft SCCM and OS / Application deployment
- Good verbal communication: ability to communicate to all levels
- Good written communication: concise and accurate call logging, documentation, and email correspondence
- Good time management / organisational skills
- Work well as part of a team or independently
Desirable Skills / Qualifications
- Microsoft Windows 7/10 training and certification
- Legacy O/S
- Active Directory management
- Understanding of SCCM
- Exposure to Win11
- Exposure to Entra, Azure and ZScaler
- Understanding of McAfee EPO
What We Will Do For You
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
Compliance
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers. DXC does not make offers of employment via social media networks and never asks for money or payments from applicants at any point in the recruitment process. More information on employment scams is available here.
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Desktop Support Engineer - Edinburgh employer: DXC Consulting & Engineering Services
Contact Detail:
DXC Consulting & Engineering Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at DXC Technology or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Windows, SCCM, and troubleshooting techniques. We want you to shine when it comes to demonstrating your expertise!
✨Tip Number 3
Don’t forget to showcase your soft skills! Good communication is key in a support role. Practice explaining complex tech issues in simple terms, so you can impress during interviews with your ability to connect with users.
✨Tip Number 4
Apply through our website for the best chance of landing that Desktop Support Engineer role. It shows you're serious about joining us at DXC Technology, and we love seeing candidates who take that extra step!
We think you need these skills to ace Desktop Support Engineer - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Microsoft Windows, troubleshooting skills, and any relevant certifications. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since good written communication is key for this role, make sure your application is clear and free of typos. We appreciate concise call logging and documentation, so demonstrate that in your writing style!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at DXC Consulting & Engineering Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 7 and 10, as well as Microsoft Office. Be ready to discuss your experience with software and hardware troubleshooting, and have examples from your previous roles that showcase your skills.
✨Show Off Your Communication Skills
Since good verbal and written communication is key for this role, practice explaining technical concepts in simple terms. Prepare to demonstrate how you've effectively communicated with team members or clients in the past, especially when resolving issues.
✨Familiarise Yourself with Tools and Technologies
Get to grips with tools like SCCM, Active Directory, and any other relevant technologies mentioned in the job description. If you have experience with Win11, Entra, Azure, or ZScaler, be sure to highlight that during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you had to investigate and resolve issues, and be ready to explain your thought process and the steps you took to reach a solution.
