Onsite Desktop Support Engineer (Sunderland)

We are looking for customer-focused and enthusiastic senior deskside support engineer with a genuine interest in solving people's IT issues. The applicant should be technically competent, possess good written and verbal communication skills and be willing to collaborate with the wider IT support teams.

An exciting opportunity has arisen to support one of our customers in Washington, Sunderland. The successful candidate must be well presented, an excellent written and spoken communicator with an excellent knowledge of End User Workplace equipment including Desktops, laptops, Printers, and mobile devices (both smart phones and tablets).

Responsible for providing on-site desktop support for technical infrastructure for end users; advising and assisting users in solving problems related to software, hardware, networks, and peripherals using available technology.

Requirements & Responsibilities:

• Fully site-based role.
• Must be able to deal directly with clients in a friendly and highly confident manner.
• Maintain good working relationship with key stakeholders and support teams.
• Troubleshoot known and unknown hardware & software issues related to desktop, laptops, workstations, peripherals, and associated accessories.
• Experience with VIP support and engagement.
• Troubleshoot known and unknown software issues related to Windows platforms.
• Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks.
• Work comfortably in comms areas, providing 'Hands and Eyes' support to other teams as well.
• Site process documentation and knowledgebase article management.
• Taking ownership and providing on-the-ground feedback and guidance to offshore teams.

Essential skills & experience:

• Knowledge of current and past Microsoft Windows operating systems.
• Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc).
• Experience in Windows imaging techniques (Network & Local).
• Microsoft Active Directory & Azure Active Directory knowledge.
• Remote desktop support tools.
• Desktop/printer configurations.
• Excellent interpersonal & communication skills.
• Must be able to work independently and part of a team.
• Experience and technical knowledge of IT, PCs / peripherals, and their architecture.
• Break fix, IMACs, Incidents, Projects.
• Experience with Ticket Management.
• Comfortable with liaising and working alongside 3rd Parties.
• Display flexibility and the ability to manage your day effectively.
• Clean Driving license.

Desirable skills/qualifications:

• 3 – 4 years’ experience supporting Windows environment.
• Windows certification.

Location: Nissan Motor Manufacturing Limited (UK) Washington Road Sunderland SR5 3NS

Hours worked: 7.5 Hours, Predominantly, 08:00 - 16:00 (half hour lunch break)

Any shift pattern: Possible requirement to work 7.5 hour shift, between the hours of 07:00 – 18:00.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.