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For Companies At a Glance
- Tasks: Provide hands-on IT support, troubleshoot issues, and manage equipment across multiple sites.
- Company: Join DXC Technology, a leader in IT services and consulting, fostering strong community connections.
- Benefits: Enjoy competitive pay, a pension scheme, private health insurance, gym memberships, and exclusive discounts.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to impactful projects.
- Qualifications: Must have troubleshooting skills, PC support knowledge, and a clean driving licence; security clearance required.
- Other info: Flexible work model with a focus on collaboration and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
Deskside Support Engineer – Warton/Samlesbury
Deskside Support Engineer – Warton/Samlesbury
1 week ago Be among the first 25 applicants
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Job Description
We are looking for a Deskside Support Engineer who will be covering the sites Samlesbury or Warton and will be required to travel and cover sites in North West when required.
Job Description
We are looking for a Deskside Support Engineer who will be covering the sites Samlesbury or Warton and will be required to travel and cover sites in North West when required.
The employee will be required to deliver the following activities:
- IMAC’s – Installations, Moves, Additions and Changes
- Break-Fix of all in-scope managed devices
- Hands and Eyes Support to visually verify the state of managed devices
- Desktop Support including special project activities
- Asset Management & Stock Management.
- To manage the lifecycle of loan user equipment
- Occasional travel required around the area to help cover Leave at sites (within a 2hr travel)
- Working directly along side the client managing own workload.
- Act as a central point of contact for the customer
- Liaising with other support teams
- Software and system fault diagnosis, analysis and fix.
- Take responsibility for stock used and follow the correct procedures regarding stock management.
- Case management of Incidents and IMAC’s in line with SLA’s
- Acknowledge and respond to emails from Team Leads and Manager
- Liaising with other teams or vendors to resolution
- Risk awareness of technology and business impact.
- Assisting with projects as they arise
- Proactively keeps customer updated with problem status at all times.
- Identifying and reporting risk as appropriate in accordance with the guidelines
- Manage Loan Pool laptops
- Comply with Asset Management policies
- Working Directly with the client – guiding them on the correct processes to follow to reach the required goal
- Manage self when executing Projects
Essentials Skills/Qualifications
Due to the customer requirements successful applicants must be eligible for UK Security clearance
- Clean Full Driving License
- Proven trouble shooting skills
- Previous experience in a similar role
- PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 and office applications
- Administering Windows Share\\File permissions.
- Mobile connectivity (E.g. Android/IPhone)
- Knowledge of SCCM
- Good knowledge of HP Workstation, Desktops & Laptops
- Honest and dependable.
- Reliable.
- Punctual.
- Accepts and handles responsibility.
- Cooperates with supervisors.
- Willing to learn new skills.
- Speaks and listens effectively.
- Works with minimum supervision.
- Solves personal and professional problems.
- Excellent Communication and People skills.
- Friendly phone manner.
- Must be well organised.
- Must be able to deal productively with a high workload.
- Multi-tasking skills.
- A flexible approach and work alongside the various operational teams.
- Able to manage own overall activities
- May act as Project leader
- Manage escalations
- Scope and Plan Projects
- Professional image at all times
- Credible communicator at all levels within customer environment
- Broad range of knowledge across multiple IT systems
- Basic knowledge of Networks
- Basic knowledge of servers
Desirable Skills/Qualifications
- Microsoft Certification (MCSE/MCSA/MCP’s)
- Accredited in relevant manufacturers hardware qualification (HP)
What We Will Do For You
- Competitive compensation
- Pension scheme
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)
- Perks at Work (discounts on technology, groceries, travel and more)
- DXC incentives (recognition tools, employee lunches, regular social events etc)
Still reading? We’d love to hear from you — apply today.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Seniority level
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Seniority level
Entry level
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Employment type
Full-time
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Deskside Support Engineer - Warton/Samlesbury employer: DXC Consulting & Engineering Services
Contact Detail:
DXC Consulting & Engineering Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer - Warton/Samlesbury
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows versions and SCCM. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your troubleshooting skills by preparing examples of past experiences where you successfully resolved technical issues. This will show your problem-solving abilities and how you can handle the responsibilities of a Deskside Support Engineer.
✨Tip Number 3
Since the role requires travel, ensure you have a clean driving licence and be ready to discuss your flexibility regarding travel during the interview. This will reassure the employer of your commitment to covering multiple sites.
✨Tip Number 4
Prepare to demonstrate your communication skills, as the role involves liaising with clients and other teams. Practising clear and effective communication will help you stand out as a candidate who can manage relationships well.
We think you need these skills to ace Deskside Support Engineer - Warton/Samlesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and troubleshooting. Emphasise your familiarity with Microsoft Windows and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities outlined. Mention your ability to manage workloads and communicate effectively with clients.
Highlight Relevant Skills: Clearly list your technical skills, such as knowledge of SCCM, mobile connectivity, and asset management. Include any certifications like MCSE or HP qualifications that may give you an edge.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DXC Consulting & Engineering Services
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, especially around PC/Desktop support and troubleshooting. Brush up on your knowledge of Microsoft Windows versions and any relevant software tools like SCCM.
✨Demonstrate Communication Skills
As a Deskside Support Engineer, you'll need to communicate effectively with clients and team members. Prepare to showcase your communication skills during the interview by providing examples of how you've successfully resolved issues or managed client expectations in the past.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed and fixed technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Emphasise Flexibility and Teamwork
Since the role requires occasional travel and collaboration with various operational teams, express your willingness to adapt and work alongside others. Share experiences that demonstrate your ability to manage multiple tasks and work under pressure.
