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- Tasks: Provide 2nd line technical support for multiple clients in a dynamic team environment.
- Company: Join DXC Technology, a leader in IT services and consulting, fostering strong community connections.
- Benefits: Enjoy flexible working options and a supportive, inclusive workplace culture.
- Why this job: Gain hands-on experience in troubleshooting while making a real impact on user satisfaction.
- Qualifications: Bachelor's degree or equivalent experience; 2-5 years in IT support preferred.
- Other info: Candidates must be UK nationals and may require security vetting.
The predicted salary is between 30000 - 42000 £ per year.
2nd Line Remote End User Support Engineer, Erskine
2nd Line Remote End User Support Engineer, Erskine
1 month ago Be among the first 25 applicants
Job Description
iAction Engineer – Job Roles, Specification and Responsibilities.
This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.
Job Description
iAction Engineer – Job Roles, Specification and Responsibilities.
This role provides a User Provisioned Desktop based Operational Service & Support for multiple clients. The successful candidate will join a highly skilled team of Support engineers providing 2nd line technical support. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have first/second line support background, and have good customer service and communication skills along with methodical troubleshooting techniques.
This role will require some working from the DXC site in Erskine
- The group are responsible for providing Remote 2nd Line Support within a cloud environment of Windows Server 2003/2008R2/7/10
- You will provide telephone technical support to end users, on-site engineers and implementation teams where required.
- The team will investigate, diagnose and resolve incidents/problems experienced by customers where incidents are raised by the service desk:
Typical issue encountered are;
- Desktop/thin client hardware and software issues.
- Laptop hardware and software issues.
- WiFi, LTE, laptop, mobility support.
- Peripherals such as scanning devices and removable mass storage units.
- Using Active Directory to troubleshoot and resolve customer incidents.
- Using various Citrix tooling related to user sessions.
- Solving software delivery issues encountered by customer. This involves using SCCM console to resolve faults and redeliver software.
- Apply knowledge base fixes to resolve a myriad of incidents.
- Update, maintain and administer Knowledge base
- Pass relevant knowledge onto service desk.
- Known problem linking and workaround fixes.
Education And Experience Required
Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience.
Essential Knowledge And Skills Required
- Windows 10 / 11
- Active Directory
- Office 365
- Solid understanding of technologies/hardware supported
- General understanding of related technologies
- Customer Service
- Candidates should possess Disclosure Scotland/current BPSS clearance or be willing to undertake appropriate security vetting to achieve – with progress towards SC.
- Candidates should be UK national, no dual nationals should apply
Desirable Skills And Knowledge/certifications
- Citrix Xenapp and Citrix Xenapp end user support
- Any Microsoft/Citrix/VMWare certification
- Appsense Management
- Other virtualization solutions, e.g. VMware
- SCCM
- App-V
- Networking
- Microsoft Exchange
- Microsoft InTune
- VMWare Horizon
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Engineering and Information Technology
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Industries
IT Services and IT Consulting
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2nd Line Remote End User Support Engineer, Erskine employer: DXC Consulting & Engineering Services
Contact Detail:
DXC Consulting & Engineering Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Remote End User Support Engineer, Erskine
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, Active Directory, and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during interviews.
✨Tip Number 2
Brush up on your troubleshooting techniques, especially for common issues like desktop hardware/software problems and WiFi connectivity. Being able to demonstrate your methodical approach to resolving these types of incidents can impress potential employers.
✨Tip Number 3
Since this role involves customer service, practice your communication skills. Be prepared to explain technical concepts in simple terms, as you'll be supporting end users who may not have a technical background.
✨Tip Number 4
If you have any relevant certifications, such as those from Microsoft or Citrix, make sure to highlight them. Even if you don't have them yet, consider starting the certification process to show your commitment to professional development.
We think you need these skills to ace 2nd Line Remote End User Support Engineer, Erskine
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 2nd line support, particularly with Windows environments and Active Directory. Use specific examples that demonstrate your troubleshooting skills and customer service abilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, especially your experience with technologies like Citrix and SCCM.
Showcase Technical Skills: Clearly list your technical skills related to the job description, such as familiarity with Windows 10/11, Office 365, and any relevant certifications. This will help you stand out as a qualified candidate.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DXC Consulting & Engineering Services
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10/11, Active Directory, and Office 365 during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with end users, emphasise your customer service skills. Share examples of how you've effectively communicated with clients and resolved their issues in a timely manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through your thought process when diagnosing and resolving technical issues, especially those related to desktop and laptop hardware or software.
✨Familiarise Yourself with Relevant Tools
Brush up on tools like SCCM and Citrix, as well as any other relevant technologies mentioned in the job description. Being able to discuss these tools confidently will demonstrate your readiness for the role.
