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- Tasks: Support traffic teams with admin tasks and customer queries for smooth operations.
- Company: Join a dynamic logistics company focused on efficient traffic and warehousing solutions.
- Benefits: Enjoy competitive pay, 20+ holidays, enhanced maternity/paternity, and a pension scheme.
- Why this job: Be part of a team that values communication, efficiency, and career growth in logistics.
- Qualifications: Previous experience in traffic or warehousing is preferred; strong Excel skills are essential.
- Other info: Great opportunities for career progression and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Role summary
The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.
Key responsibilities
- Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
- Supporting the on the road management of the traffic operation through communication and guidance
- Ensuring all required administrative tasks are completed in line with company requirements
- Dealing with customer / driver enquiries in a polite and effective manner
- Ensure service level targets and KPI’s are achieved by maximising fleet utilisation
- IT literate; with a high competence in Excel
- Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
- Knowledge of warehousing operations
Additional information on this role
It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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Transport Administrator employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Familiarise yourself with the logistics and warehousing industry. Understanding the key terms and processes will help you communicate effectively during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Brush up on your Excel skills, as this role requires a high level of IT literacy. Consider taking an online course or using tutorials to enhance your proficiency in data management and analysis.
✨Tip Number 3
Prepare for potential customer service scenarios. Think about how you would handle various enquiries or complaints, as demonstrating your problem-solving skills and customer focus can set you apart from other candidates.
✨Tip Number 4
Research the company’s operations and values. Being able to discuss how your personal values align with theirs during the interview can show that you are a good cultural fit for the team.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Transport Administrator position. Tailor your application to highlight your relevant experience in traffic, warehousing, or logistics operations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved administrative support, customer service, or logistics. Use specific examples to demonstrate your competence in managing enquiries and resolving issues effectively.
Showcase IT Skills: Since the role requires a high competence in Excel, make sure to mention any relevant IT skills in your application. If you have experience with other software related to traffic or warehousing operations, include that as well.
Professional Presentation: Ensure your CV and cover letter are well-structured and free from errors. Use a professional tone while remaining approachable, reflecting the polite and effective manner required for dealing with customer and driver enquiries.
How to prepare for a job interview at Dx
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Transport Administrator. Familiarise yourself with traffic and warehousing operations, as well as the importance of adhering to company procedures. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your IT Skills
Since the role requires a high competence in Excel, be prepared to discuss your experience with spreadsheets and data management. You might even want to mention specific functions or tools you've used that could be relevant to the job.
✨Prepare for Customer Interaction Scenarios
As you'll be dealing with customer and driver enquiries, think about how you would handle various situations. Prepare examples of how you've resolved complaints or provided excellent customer service in the past to showcase your communication skills.
✨Demonstrate Your Local Knowledge
Having good local geographical knowledge is preferred for this role. Brush up on key locations and routes in the area, and be ready to discuss how this knowledge can benefit the company's operations during your interview.
