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- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive environment with great perks and recognition for long service.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Advisor in Southampton employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle queries effectively. Role-play with a friend or use online resources to sharpen your ability to resolve issues and delight customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can deliver fantastic service and delight our customers!
Showcase Your Communication Skills: Since this role involves handling customer queries, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to show us you can engage effectively with customers.
Highlight Teamwork Experience: We value collaboration, so don’t forget to mention any previous experience working in a team. Share examples of how you’ve contributed to great service delivery alongside others.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Dx
✨Know the Customer Promise
Familiarise yourself with the company's customer promise – 'Delivered Exactly'. Be ready to discuss how you can embody this in your role as a Customer Service Advisor. Think of examples from your past experiences where you've delighted customers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved customer queries or issues. Highlight your proactive approach and how you managed to turn a challenging situation into a positive outcome for the customer.
✨Teamwork is Key
Since the role involves working closely with operational and account management teams, be prepared to discuss your experience in team settings. Share examples of how you've collaborated with others to ensure great customer service delivery.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description and think about how your skills align with them. Be ready to explain how you would handle inbound queries, manage customer accounts, and deal with escalation issues effectively.
