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- Tasks: Delight customers by resolving queries and providing fantastic service.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Competitive pay, health plan, generous holidays, and career progression.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunities for growth and a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery – every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identification and action of escalation issues.
- Undertake any other customer account support duties as required.
Benefits:
- Competitive Rates of Pay.
- Company Funded Health Cash Plan.
- Holidays: 20 days increasing with length of service + bank holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity.
- Company Pension Scheme.
- Life Assurance.
- Employee Assistance programme including 24/7 Virtual GP.
- DX Discounts Portal.
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Services Advisor in Plymouth employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Plymouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to handle queries with ease. Role-play common scenarios with friends or family to build your confidence and refine your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Services Advisor in Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Advisor role. We want to see how you can deliver exactly what our customers need!
Showcase Your Customer Service Skills: In your written application, emphasise any previous experience in customer service. Share specific examples of how you've delighted customers or resolved issues, as this is key to our promise of fantastic service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dx
✨Know the Customer Promise
Familiarise yourself with the company's customer promise – 'Delivered Exactly'. Be ready to discuss how you can embody this promise in your role as a Customer Services Advisor. Think of examples from your past experiences where you've delighted customers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved customer queries or issues. Highlight your proactive approach and how you managed to turn a challenging situation into a positive outcome for the customer.
✨Teamwork is Key
Since the role involves working closely with operational and account management teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and ensured great service delivery.
✨Understand the Escalation Process
Make sure you understand what escalation means in a customer service context. Be ready to explain how you would identify and handle escalation issues, ensuring that you can maintain high service levels even when challenges arise.
