Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive environment with great perks and recognition for long service.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery – every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identification and action of escalation issues.
- Undertake any other customer account support duties as required.
Benefits:
- Competitive Rates of Pay.
- Company Funded Health Cash Plan.
- Holidays: 20 days increasing with length of service + bank holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity.
- Company Pension Scheme.
- Life Assurance.
- Employee Assistance programme including 24/7 Virtual GP.
- DX Discounts Portal.
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Service Advisor in Northampton employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This way, when you chat with them, you can show how your vibe matches theirs.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, being clear and friendly is key. Try role-playing with a mate to nail down your responses.
✨Tip Number 3
Be ready to share examples of how you've delighted customers in the past. Think of specific situations where you turned a frown into a smile – this will show you're all about that fantastic service!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can deliver fantastic service and delight our customers!
Showcase Your Communication Skills: Since this role involves handling customer queries, it's essential to demonstrate your communication skills in your written application. Use clear and concise language to show us you can engage effectively with customers.
Highlight Teamwork Experience: We value teamwork at StudySmarter, so be sure to mention any previous experiences where you've worked collaboratively to achieve great results. This will show us you're ready to contribute to our team!
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, we can easily track your application and get back to you quickly. We can't wait to hear from you!
How to prepare for a job interview at Dx
✨Know the Customer Promise
Familiarise yourself with the company's customer promise – 'Delivered Exactly'. Be ready to discuss how you can embody this in your role as a Customer Service Advisor. Think of examples from your past experiences where you've delighted customers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved customer queries or issues. Highlight your proactive approach and how you managed to turn a challenging situation into a positive outcome for the customer.
✨Teamwork is Key
Since the role involves working closely with operational and account management teams, be prepared to discuss your experience in team settings. Share examples of how you've collaborated with others to ensure great customer service delivery.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description and think about how your skills align with them. Be ready to explain how you would handle inbound queries, manage customer accounts, and deal with escalation issues effectively.
