Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive environment with recognition for long service and employee wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Services Advisor in Manchester employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Advisor, you'll need to handle queries with ease. Role-play common scenarios with friends or family to build your confidence and refine your problem-solving techniques.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Advisor role. We want to see how you can deliver fantastic service and delight our customers!
Showcase Your Communication Skills: Since this role involves handling customer queries, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to show us you can engage effectively with customers.
Highlight Teamwork Experience: We value collaboration, so don’t forget to mention any previous experience working in a team. Share examples of how you’ve contributed to great customer service delivery alongside your colleagues.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with StudySmarter!
How to prepare for a job interview at Dx
✨Know Your Customer Promise
Familiarise yourself with the company's customer promise, 'Delivered Exactly'. Be ready to discuss how you can embody this in your role as a Customer Services Advisor. Think of examples from your past experiences where you've delighted customers.
✨Showcase Teamwork Skills
Since this role involves working closely with operational and account management teams, prepare to share specific instances where you've successfully collaborated with others. Highlight how teamwork has led to improved customer service outcomes.
✨Prepare for Scenario Questions
Expect questions about handling customer queries and resolving issues. Practice responding to hypothetical scenarios that might arise in the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Proactive Engagement
The job requires proactive engagement with service centres. Think of ways you've gone above and beyond in previous roles to meet customer needs. Be prepared to discuss how you would identify and act on escalation issues to ensure customer satisfaction.
