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- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join a dynamic team dedicated to exceptional customer experiences.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Enjoy a supportive environment with opportunities for growth and recognition.
The predicted salary is between 30000 - 42000 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Advisor in Hoddesdon employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hoddesdon
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle queries effectively. Role-play with a friend or use online resources to sharpen your ability to resolve issues and engage with customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us and ready to deliver fantastic service to our customers.
We think you need these skills to ace Customer Service Advisor in Hoddesdon
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can deliver fantastic service and delight our customers!
Showcase Your Communication Skills: Since this role involves handling customer queries, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to show us you can engage effectively with customers.
Highlight Teamwork Experience: We value teamwork at StudySmarter, so be sure to mention any previous experiences where you've worked collaboratively to achieve great results. This will show us that you're ready to contribute to our team!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Dx
✨Know the Customer Promise
Familiarise yourself with the company's customer promise – 'Delivered Exactly'. Be ready to discuss how you can embody this in your role as a Customer Service Advisor. Think of examples from your past experiences where you've delighted customers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved customer queries or issues. Highlight your proactive approach and how you managed to turn a challenging situation into a positive outcome for the customer.
✨Teamwork is Key
Since this role involves working closely with operational and account management teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and ensured great service delivery.
✨Understand the Escalation Process
Make sure you know how to identify and handle escalation issues. Be ready to explain how you would approach a situation that requires escalation, demonstrating your understanding of the importance of timely and effective communication.
