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- Tasks: Manage contracts, ensuring service quality and profitability while controlling costs.
- Company: Dynamic logistics company focused on customer satisfaction and team growth.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Lead in a fast-paced environment and make a real impact on service delivery.
- Qualifications: Experience in logistics and proven leadership skills required.
- Other info: Join a supportive team with excellent long-term career prospects.
The predicted salary is between 36000 - 60000 £ per year.
Role summary: The Contract Manager is to ensure the service, image and performance of the contract in line with the customer’s expectations. The Contract Manager will also maximise contract profitability, control costs, invoicing and ensure the timely submission of financial data. The role of the Contract Manager is also to ensure service level targets are achieved and exceeded whilst minimising delivery and collection costs in line with budget. In addition to this, the Contract Manager must manage all aspects of the contracts service centre ensuring the achievement of the contracts KPI’s as set out by both company and the customer.
Key responsibilities
- Evident line management experience in production/logistics/mail/parcels services environment to at least the same level of responsibility.
- Experience of managing budgets.
- Have the ability and the track record to seek improvements without having to be prompted.
- Ability to identify problems and design deployable solutions.
- Proven record of successful Customer interface and supplier management.
- Ability to manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.
Essential criteria for this role
- Previous experience in the logistics or distribution industry.
Additional information on this role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Contract Manager employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and distribution industry. You never know who might have a lead on a Contract Manager role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its contracts. Show us that you understand their service level targets and how you can help exceed them. Tailor your answers to highlight your experience in managing budgets and improving processes.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and make sure to follow up after applying to show your enthusiasm!
✨Tip Number 4
Practice your problem-solving skills! Be ready to discuss specific examples of how you've identified issues and implemented solutions in previous roles. This will demonstrate your ability to manage commercial relationships effectively.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Manager role. Highlight your experience in logistics and any line management roles you've had. We want to see how your skills match up with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve maximised profitability or improved service levels in previous roles. This helps us see the impact you've made.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm, so let your personality come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at Dx
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the contracts you've managed in the past. Be ready to discuss specific examples of how you've maximised profitability and controlled costs. This will show your potential employer that you have the experience and knowledge needed for the role.
✨Demonstrate Your Leadership Skills
Since the role requires line management experience, prepare to share instances where you've successfully led a team in a fast-paced environment. Highlight your ability to motivate others and achieve service level targets, as this will resonate well with the interviewers.
✨Showcase Problem-Solving Abilities
Think of examples where you've identified problems and implemented effective solutions. Discussing these scenarios will demonstrate your proactive approach and ability to improve processes without needing prompting, which is crucial for a Contract Manager.
✨Prepare for Customer and Supplier Scenarios
Be ready to talk about your experience managing commercial relationships with customers and suppliers. Prepare to discuss how you've maintained excellent customer service while promoting growth and reducing attrition. This will highlight your capability to handle the key responsibilities of the role.
