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- Tasks: Delight customers by resolving queries and providing fantastic service.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: Competitive pay, health plan, generous holidays, and career progression.
- Why this job: Make a real difference in customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Great opportunities for growth and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery – every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identification and action of escalation issues.
- Undertake any other customer account support duties as required.
Benefits:
- Competitive Rates of Pay.
- Company Funded Health Cash Plan.
- Holidays: 20 days increasing with length of service + bank holidays.
- Long Service Recognition scheme.
- Enhanced Maternity & Paternity.
- Company Pension Scheme.
- Life Assurance.
- Employee Assistance programme including 24/7 Virtual GP.
- DX Discounts Portal.
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Service Advisor in Cannock employer: Dx
Contact Detail:
Dx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cannock
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle queries effectively. Role-play with a friend or family member to get comfortable with different scenarios and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to deliver fantastic service to our customers.
We think you need these skills to ace Customer Service Advisor in Cannock
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience you have in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to our team!
Be Proactive in Your Approach: In your written application, demonstrate your proactive nature. Share examples of how you've taken initiative to resolve issues or improve customer experiences. This aligns perfectly with our promise of 'Delivered Exactly'!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities mentioned in the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dx
✨Know the Customer Promise
Familiarise yourself with the company's customer promise – 'Delivered Exactly'. Be ready to discuss how you can embody this in your role as a Customer Service Advisor. Think of examples from your past experiences where you've delighted customers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you've successfully resolved customer queries or issues. Highlight your proactive approach and how you managed to turn a challenging situation into a positive outcome for the customer.
✨Teamwork is Key
Since the role involves working closely with operational and account management teams, be prepared to discuss your experience in collaborative environments. Share examples of how you've contributed to team success and ensured great service delivery.
✨Understand the Role's Responsibilities
Review the key responsibilities listed in the job description and think about how your skills align with them. Be ready to discuss how you would handle inbound queries, manage escalations, and support customer accounts effectively.
