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For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing exceptional service.
- Company: Join a leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Why this job: Be part of a passionate team that values your growth and success.
- Qualifications: Energetic individuals with a drive to deliver outstanding results.
- Other info: Dynamic work environment with opportunities for long-term career development.
The predicted salary is between 36000 - 60000 £ per year.
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that, for someone, somewhere, it\’ll make their day or not. We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, delivering the important things in life. DX Freight provides next‑day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer‑liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long‑term growth. It is our entrepreneurial, dedicated, customer‑focused people who are making business happen. They are behind our fantastic success and incredible growth, driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary
Our Customer Service Advisors live our customer promise: Delivered Exactly by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\’ needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identify and action escalation issues.
- Undertake any other customer account support duties as required.
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
We look forward to hearing from you.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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Customer Services Advisor employer: DX Network Services
Contact Detail:
DX Network Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research DX and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to resolve issues or delight customers. Role-playing these situations can boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining DX and ready to embrace the Delivered Exactly promise.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to DX!
Be Authentic: Let your personality shine through in your application! We’re looking for genuine, driven individuals who can connect with our customers. Don’t be afraid to show us who you are and what makes you passionate about customer service.
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Use keywords from the job description and demonstrate how your skills align with our values and the 'Delivered Exactly' promise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DX!
How to prepare for a job interview at DX Network Services
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and how they prioritise customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your proactive approach and ability to work as part of a team, as these are key traits they’re looking for in a Customer Service Advisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities they offer or how they measure success in the customer service team. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ensure your answers are relevant to the role. This not only demonstrates your communication skills but also reflects your commitment to providing excellent customer service.
