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- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join DX Freight, a leading logistics company in the UK and Ireland.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Be part of a passionate team focused on delivering exceptional customer experiences.
- Qualifications: Energetic individuals with a drive to deliver outstanding results.
- Other info: Great training and support for your career development.
The predicted salary is between 28800 - 43200 £ per year.
About the Role
Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\’ needs and resolve any potential issues.
Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
Responsibilities
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery – every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identification and action of escalation issues.
- Undertake any other customer account support duties as required.
About DX Freight
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next‑day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer‑liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long‑term growth. It is our entrepreneurial, dedicated, customer‑focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Benefits and Pay
Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
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Customer Services Advisor employer: DX Network Services
Contact Detail:
DX Network Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX Freight. Understand their values and what the 'Delivered Exactly' promise means. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your teamwork skills! Since this role involves working closely with others, be ready to share examples of how you've successfully collaborated in the past. Highlighting your ability to work as part of a team will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to our team!
Be Proactive and Positive: In your written application, demonstrate your proactive approach to problem-solving. Share examples of how you've tackled challenges head-on and turned them into positive outcomes for customers.
Tailor Your Application: Make sure to tailor your application to match our values and the job description. Use keywords from the job listing to show us that you understand what we're looking for and how you fit into our culture.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DX Network Services
✨Know the Company Inside Out
Before your interview, take some time to research DX Freight. Understand their services, values, and what makes them unique in the logistics industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your proactive approach and how you’ve delighted customers in challenging situations. This will demonstrate that you embody the 'Delivered Exactly' promise.
✨Practice Teamwork Scenarios
Since the role involves working closely with operational and account management teams, think of instances where you collaborated effectively with others. Be ready to discuss how you contributed to a team goal and how you can bring that collaborative spirit to DX Freight.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows that you’re not just looking for any job, but that you’re keen on growing with DX Freight.