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- Tasks: Support traffic teams with admin tasks and customer queries in a fast-paced environment.
- Company: Join DX, a leading independent logistics company delivering parcels across the UK and Ireland.
- Benefits: Enjoy competitive pay, generous holidays, career progression, and a range of employee perks.
- Why this job: Be part of a supportive team that values your growth and offers training opportunities.
- Qualifications: Previous experience in traffic, warehousing, or logistics is preferred; strong Excel skills required.
- Other info: Ideal for friendly, hard-working individuals who thrive in a dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
Total Contracted Hours: 40
An exciting new Traffic Clerk opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.
Key responsibilities
- Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
- Supporting the on the road management of the traffic operation through communication and guidance
- Ensuring all required administrative tasks are completed in line with company requirements
- Dealing with customer / driver enquiries in a polite and effective manner
- Ensure service level targets and KPI's are achieved by maximising fleet utilisation
- IT literate; with a high competence in Excel
- Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
- Knowledge of warehousing operations
Additional information on this role
It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Locations
Transport Administrator in Swanley, Kent employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator in Swanley, Kent
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on the specific operations of DX. Understanding their services and values will help you align your conversation during interviews.
✨Tip Number 2
Network with current or former employees of DX on platforms like LinkedIn. They can provide insights into the company culture and what they look for in a Traffic Clerk, which can give you an edge.
✨Tip Number 3
Brush up on your Excel skills, as proficiency in this software is crucial for the role. Consider taking a quick online course or tutorial to ensure you're comfortable with data management and reporting.
✨Tip Number 4
Prepare to discuss your experience in customer service and how you've handled complaints effectively. This is key for the Traffic Clerk role, so have specific examples ready to demonstrate your skills.
We think you need these skills to ace Transport Administrator in Swanley, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in traffic, warehousing, or logistics operations. Emphasise any administrative roles you've held and your proficiency with IT, especially Excel.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of the Traffic Clerk position and your commitment to customer service.
Highlight Teamwork Skills: Since the company values team players, include examples of how you've successfully worked in teams in previous roles. This could be through collaborative projects or supporting colleagues in achieving common goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Traffic Clerk role.
How to prepare for a job interview at DX Network Services Limited
✨Show Your Team Spirit
Since the role values team players, be sure to highlight your ability to work collaboratively. Share examples of how you've contributed to a team in previous roles, especially in logistics or administrative settings.
✨Demonstrate Your IT Skills
As the job requires a high competence in Excel, prepare to discuss your experience with this software. You might even want to mention specific functions or tasks you've completed using Excel that relate to traffic or warehousing operations.
✨Know the Company and Its Values
Familiarise yourself with DX's mission and values, particularly the 'Delivered Exactly' promise. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Prepare for Customer Interaction Scenarios
Since the role involves dealing with customer and driver enquiries, think of examples where you've successfully resolved issues or complaints. This will demonstrate your problem-solving skills and your ability to maintain a positive company image.
