At a Glance
- Tasks: Support traffic teams with admin tasks and customer queries in a fast-paced environment.
- Company: Join DX, a leading independent parcel and logistics services provider in the UK and Ireland.
- Benefits: Enjoy competitive pay, 20+ holidays, career progression, and a range of employee perks.
- Other info: Ideal for friendly, hard-working individuals who thrive in a dynamic setting.
- Why this job: Be part of a supportive team that values your growth and offers training opportunities.
- Qualifications: Previous experience in traffic, warehousing, or logistics is preferred; strong Excel skills required.
The predicted salary is between 24000 - 36000 £ per year.
An exciting new Traffic Clerk opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.
Key responsibilities
Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
Supporting the on the road management of the traffic operation through communication and guidance
Ensuring all required administrative tasks are completed in line with company requirements
Dealing with customer / driver enquiries in a polite and effective manner
Ensure service level targets and KPI's are achieved by maximising fleet utilisation
IT literate; with a high competence in Excel
Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
Knowledge of warehousing operations
Additional information on this role
It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.
Benefits:
Competitive Rates of Pay
Holidays: 20 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Transport Administrator in London employer: DX Network Services Limited
At DX, we pride ourselves on being an excellent employer, offering our Urban Driver Apprentices a supportive work culture that values teamwork and personal development. With competitive benefits, opportunities for career advancement, and a commitment to employee well-being, working with us in the heart of the UK logistics sector means you can thrive in a dynamic environment while making a meaningful impact in the delivery services industry.
Contact Details:
DX Network Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Transport Administrator in London
✨Tip Number 1
Familiarise yourself with the logistics and warehousing industry. Understanding the key terms and processes will help you speak confidently about your knowledge during any discussions with the team at DX.
✨Tip Number 2
Showcase your customer service skills. Since the role involves dealing with customer enquiries, think of examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Tip Number 3
Brush up on your IT skills, especially in Excel. Being proficient in data management and reporting can set you apart, so consider doing a quick online course or tutorial to enhance your skills before applying.
✨Tip Number 4
Network with current or former employees of DX if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
We think you need these skills to ace Transport Administrator in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Traffic Clerk at DX. Highlight your relevant experience in traffic, warehousing, or logistics operations in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your IT literacy, particularly your competence in Excel, and any previous roles that involved customer interaction.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with DX's commitment to delivering excellent service and supporting career progression.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a great first impression.
How to prepare for a job interview at DX Network Services Limited
✨Show Your Team Spirit
Since DX values team players, be sure to highlight your ability to work collaboratively. Share examples of how you've successfully contributed to a team in previous roles, especially in logistics or administrative settings.
✨Demonstrate Your IT Skills
As the role requires a high competence in Excel, prepare to discuss your experience with this software. Bring specific examples of how you've used Excel for data management or reporting in past jobs.
✨Know the Company and Its Values
Familiarise yourself with DX's mission and values, particularly the 'Delivered Exactly' promise. This will show your genuine interest in the company and help you align your answers with their expectations during the interview.
✨Prepare for Customer Interaction Scenarios
Given the role involves dealing with customer enquiries, think of scenarios where you've handled customer complaints or queries effectively. Be ready to discuss how you resolved issues while maintaining a positive company image.
