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- Tasks: Support the Shift Manager with daily driver pre-briefs and ensure top-notch customer service.
- Company: Join DX, a leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Enjoy competitive pay, 20+ holidays, pension scheme, life assurance, and career progression opportunities.
- Why this job: Be part of a dynamic team that values your growth and offers training for career advancement.
- Qualifications: No specific qualifications required; just bring your friendly attitude and hard work ethic!
- Other info: This is an active role perfect for those who thrive in a team environment.
The predicted salary is between 24000 - 36000 £ per year.
Total Contracted Hours: 40
An exciting new Traffic Clerk opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.
Key responsibilities
- Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
- Supporting the on the road management of the traffic operation through communication and guidance
- Ensuring all required administrative tasks are completed in line with company requirements
- Dealing with customer / driver enquiries in a polite and effective manner
- Ensure service level targets and KPI\’s are achieved by maximising fleet utilisation
- IT literate; with a high competence in Excel
- Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
- Knowledge of warehousing operations
Additional information on this role
It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Transport Administrator employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator
✨Tip Number 1
Familiarise yourself with the logistics industry, especially the specific services offered by DX. Understanding their operations and values will help you demonstrate your enthusiasm and alignment with their mission during any discussions.
✨Tip Number 2
Network with current or former employees of DX on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in interviews.
✨Tip Number 3
Prepare to discuss your experience in customer service and team collaboration. Since the role emphasises high standards of customer service and teamwork, having specific examples ready will showcase your suitability for the position.
✨Tip Number 4
Research common challenges faced in transport administration roles and think about how you would address them. Being able to articulate your problem-solving skills will set you apart as a proactive candidate.
We think you need these skills to ace Transport Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Transport Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in logistics or customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to support operational processes.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of DX that appeal to you, such as their commitment to career progression and team environment, and explain how you can contribute to their success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Transport Administrator role.
How to prepare for a job interview at DX Network Services Limited
✨Show Your Team Spirit
Since DX values team players, be sure to highlight your ability to work collaboratively. Share examples of how you've contributed to a team in the past and how you can bring that same energy to their team.
✨Demonstrate Your Attention to Detail
As a Transport Administrator, accuracy is key. Prepare to discuss how you ensure precision in your work, especially when it comes to managing documentation and performance metrics.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them, particularly regarding driver compliance and customer service.
✨Express Your Career Ambitions
DX is committed to career progression, so make sure to communicate your long-term goals. Discuss how you see yourself growing within the company and what skills you hope to develop.
