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- Tasks: Deliver top-notch customer service to DX Exchange members through various channels.
- Company: Join DX NETWORK SERVICES LIMITED, a leader in member support.
- Benefits: Enjoy 20 days holiday, pension scheme, and career progression opportunities.
- Why this job: Be the voice of our members and make a real difference every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic team environment with a focus on member satisfaction.
The predicted salary is between 21000 - 30000 £ per year.
Overview of the Membership Support Executive at DX NETWORK SERVICES LIMITED.
Working hours: Monday to Friday 9am-5.30pm.
Salary: £26,500.
An exciting new Membership Support Executive opportunity at DX.
Responsibilities:- To provide exceptional customer service to DX Exchange members via a range of communication channels.
- Ensure inbound call resolution, complaints handling and liaison with depots to address service issues, achieving it within service level and meeting expected quality standards.
- To be an active contributor in enhancing an environment that delivers excellent member service.
- As required, provide sales lead data and opportunities to the sales team.
- Communicate with members at all levels, appropriately and professionally, building close working relationships with members.
- Accept all incoming telephone calls, letters, and emails, logging all information and dealing with each enquiry to completion.
- To manage member issues to prevent them from becoming complaints or to seek assistance from Manager when required.
- To provide support to colleagues and ensure effective communication within the team.
- To update DX CRM system correctly and ensure information is captured and recorded efficiently.
- To be a champion of member service standards, policies and procedures including correspondence standards (e.g., email & letter).
- Liaise and work with sales and operations to improve overall member satisfaction and minimise accounts at risk, bringing to their immediate attention any information which provides evidence of an account in jeopardy.
- Manage and control the processing of member complaints in line with policy and procedures.
- Ensure call details are logged and recorded on the appropriate systems.
- Carry out any other reasonable duties as requested by your Line Manager.
- Holidays: 20 days + Bank Holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
We look forward to hearing from you!
Membership Support Executive in Stretford employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Executive in Stretford
✨Tip Number 1
Get to know the company! Research DX Network Services and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Membership Support Executive, you'll be dealing with members all day. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation professionally.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Membership Support Executive in Stretford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Support Executive role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of communication with members, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application, and don’t forget to mention any experience you have in handling customer queries or complaints.
Be Specific About Your Experience: When detailing your previous roles, be specific about your achievements and responsibilities. Use examples that relate to the tasks mentioned in the job description, like resolving issues or managing complaints. This helps us see how you fit into the Membership Support Executive position.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the information you need right there. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX Network Services Limited. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Customer Service Scenarios
As a Membership Support Executive, you'll be dealing with customer queries and complaints. Think of examples from your past experiences where you've successfully resolved issues or provided exceptional service. Be ready to discuss these during the interview.
✨Showcase Your Communication Skills
Since the role involves liaising with members at all levels, practice articulating your thoughts clearly and professionally. You might even want to prepare a few questions to ask the interviewer about their communication strategies within the team.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively with colleagues. Share examples of how you've supported team members in the past or contributed to a positive work environment. This will resonate well with the company's focus on enhancing member service.
