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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive continuous improvement.
- Company: Join DX, a leading logistics company with a focus on teamwork and career growth.
- Benefits: Enjoy competitive pay, health plans, generous holidays, and career progression opportunities.
- Why this job: Make a real impact by enhancing customer experiences in a fun, fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Be part of a supportive team that values your development and success.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary:
The Customer Service manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver excellent customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.
Key responsibilities
- Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits
- Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements
- Liaise with Account Managers and General Managers to improve overall customer service satisfaction
- Handle and resolve calls from Customer Service Advisors via internal teams and processes
- Be a role model for delivering great service with a confident approach to talking to customers and colleagues
Additional information on this role
This role is about communicating effectively, being proactive and having energy to get the job done! We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Manager in Sheffield employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Manager, you'll need to communicate effectively with both customers and your team. Try role-playing common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to motivate and engage others will resonate with DX's focus on collaboration.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the crowd.
We think you need these skills to ace Customer Service Manager in Sheffield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and hard-working nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV.
Tailor Your Application: Make sure to tailor your application to the Customer Service Manager role. Highlight your experience in managing teams and delivering excellent customer service, as this is what we’re all about at DX!
Be Specific About Your Achievements: Use specific examples to demonstrate how you've exceeded customer expectations in the past. We love seeing how you’ve made a positive impact in previous roles, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, make sure you research DX thoroughly. Understand their services, values, and what sets them apart in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Manager, you'll need to demonstrate your ability to handle customer interactions with professionalism and empathy. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Emphasise Teamwork and Leadership
DX values team players, so be ready to discuss how you've motivated and engaged teams in previous roles. Share specific instances where your leadership made a positive impact on team performance and customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and opportunities for career progression. This shows that you're not just interested in the role, but also in how you can grow with DX.
