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For Companies At a Glance
- Tasks: Lead daily operations, support your team, and ensure top-notch customer service.
- Company: Join DX, a leading delivery service provider in the UK and Ireland.
- Benefits: Enjoy competitive pay, healthcare, life assurance, and excellent career progression opportunities.
- Why this job: Be part of a dynamic team in a fast-paced environment with a focus on equality and support.
- Qualifications: Strong communication skills and geographical knowledge; experience in logistics is a plus.
- Other info: Flexible working hours and a commitment to employee well-being.
The predicted salary is between 30000 - 42000 £ per year.
An exciting new Supervisor opportunity at DX! Working pattern flexible to ensure cover for the service.
About Us
DX are a market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services. We provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. We have three divisions, DX Freight, DX Express and DX Logistics. Our approach is straight-forward and no-nonsense. Our goal is to Deliver Exactly to our customers' requirements. Key to what we do at DX is our people and we are incredibly proud of the dedicated team we have built. At DX, we are committed to ensuring equality of opportunity for all irrespective of race, gender, disability, belief, sexual orientation, age or socio-economic background.
Benefits
At DX, our people are the foundation of our success. We reward our employees by providing different benefits at various stages of your employment with us, the most recent benefit we have added is Company Healthcare, which you become eligible for after 6 months of continuous service. This is a company paid for scheme at Level 1 allowing you to claim back for dental care and optician fees amongst other things. This is just one of the benefits that come with working at DX, the others are listed below:
- Competitive Rates of Pay
- Life Assurance
- Enhanced Maternity & Paternity
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Company Pension Scheme
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression
Role summary
As a Same Day Operations Supervisor, you will lead and support the day-to-day operations of the Same Day desk. This is a fast-paced, customer-focused role requiring strong communication, leadership, and organisational skills. You'll be responsible for overseeing a team of Coordinators, managing escalations, ensuring service excellence, and optimising operational efficiency. Flexibility is essential, as the role may involve early starts, late finishes, and occasional weekend support to meet the demands of a 24/7 logistics environment.
Key responsibilities
- Represent DX in a professional manner at all times
- Follow all aspects of DX Manual Handling, Safe Working and Health and Safety policies
- Lead by example and represent DX in a professional manner at all times
- Support, coach, and mentor the Same Day team to deliver consistent and outstanding customer service
- Manage customer escalations and operational issues with urgency and professionalism
- Liaise with both in-house and third-party couriers to ensure timely and cost-effective delivery solutions
- Monitor team performance against KPIs and drive continuous improvement
- Ensure compliance with all Health and Safety, Manual Handling, and Safe Working practices
- Maintain oversight of POD collection, courier validations, and customer communications
- Support with rota planning and provide cover when needed - working hours may vary depending on operational requirements
- Work closely with the wider DX network to maintain service standards and manage peak or high-pressure periods effectively
- Pro-active approach to duties, maintain a high level of customer contact and monitoring of movements / deliveries
- Observe DX procedures and policies at all times
Knowledge, Skills and Experience
- Good geographical knowledge
- Strong communications skills
- Preferable previous experience working in traffic, warehousing or logistics
- IT literate with high competence in all Microsoft office applications, working from multiple screens
- Ability to work well in a high pressure, fast paced environment
We look forward to hearing from you!
Same Day Supervisor in Willenhall employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Same Day Supervisor in Willenhall
✨Tip Number 1
Familiarise yourself with DX's core values and services. Understanding their approach to delivery and customer service will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight any previous experience in logistics or operations management. Be ready to discuss specific examples of how you've successfully led teams or managed escalations in high-pressure environments, as this is crucial for the Same Day Supervisor role.
✨Tip Number 3
Prepare to demonstrate your communication and organisational skills. Think of scenarios where you've effectively communicated with teams or customers, and be ready to explain how you prioritised tasks to ensure operational efficiency.
✨Tip Number 4
Show your flexibility and willingness to adapt to varying work hours. Since the role requires early starts and late finishes, emphasising your readiness to meet these demands will make you stand out as a candidate who can thrive in a 24/7 logistics environment.
We think you need these skills to ace Same Day Supervisor in Willenhall
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Same Day Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in logistics, operations, or supervisory roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your leadership and organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past work that showcase your ability to manage teams, handle escalations, and maintain service excellence in a fast-paced environment.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at DX Network Services Limited
✨Showcase Your Leadership Skills
As a Same Day Operations Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and mentoring experiences.
✨Understand the Logistics Landscape
Familiarise yourself with the logistics industry, particularly the services offered by DX. Being able to discuss their operations, such as parcel freight and courier services, will show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer escalations and operational issues. Think of specific situations where you managed challenges effectively and be ready to share those stories.
✨Demonstrate Flexibility and Adaptability
The role requires flexibility in working hours. Be prepared to discuss your availability and willingness to adapt to the demands of a 24/7 logistics environment, highlighting any previous experiences that showcase your adaptability.
