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For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing exceptional service.
- Company: Join a leading independent parcel and logistics company with a strong team spirit.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Other info: Enjoy a supportive environment with excellent long-term career prospects.
- Why this job: Be part of a dynamic team that values your ideas and supports your growth.
- Qualifications: Energetic individuals with a passion for customer service and teamwork.
The predicted salary is between 22000 - 26000 £ per year.
An exciting new opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary:
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Advisor in Saint Helens employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Saint Helens
✨Tip Number 1
Get to know DX! Research the company culture and values so you can show how you fit in. When you understand what makes us tick, you can tailor your approach and impress during interviews.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve gone above and beyond for a customer. We love hearing about those experiences, so be ready to share them when we chat.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at DX.
We think you need these skills to ace Customer Service Advisor in Saint Helens
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can delight our customers and embody the 'Delivered Exactly' promise in your own words.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Advisor. Highlight relevant experiences and skills that align with what we’re looking for, so we can see why you’d be a great fit for our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the ideal candidate for this role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and understand their values, mission, and services. Familiarise yourself with their 'Delivered Exactly' promise and think about how you can embody that in your role as a Customer Service Advisor.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Team Spirit
Since teamwork is crucial at DX, be ready to discuss examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support colleagues to ensure great customer service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured in the Customer Service Advisor role. This shows your genuine interest in the position and the company.