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- Tasks: Support the Shift Manager with daily driver pre-briefs and ensure top-notch customer service.
- Company: Join DX, a leading independent parcel and logistics services company in the UK and Ireland.
- Benefits: Competitive pay, 20+ holidays, pension scheme, and career progression opportunities.
- Why this job: Be part of a dynamic team and grow your career in a supportive environment.
- Qualifications: Friendly, hard-working, and a team player ready to thrive in a fast-paced role.
- Other info: Active role with excellent training and development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
An exciting new Pre-Brief Clerk opportunity at DX!
All about you
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
To support the Shift Manager in completion of daily driver pre-briefs to ensure high standards of Customer service and driver compliance with all operational processes. This role is essential in ensuring our drivers are fully prepared on the road enabling them to give our customers the best service experience.
Key responsibilities
- Ensure that all drivers report to pre-brief; structure driver returns to Service Centre so that Customer delivery and collection performance can be effectively managed
- Complete performance management process with Drivers to include analysis of all failed deliveries and collections for DXE Customers
- Conduct system driven interrogation process of complete Service Centre delivery and collection performance using DXNS databases
- Ensure that returned documentation is correct and reconciled against that expected to protect revenue and support accurate billing
- Validate that all assigned delivery and collection points have been attended according to schedule; challenge all performance exceptions prior to Driver departure
Additional information on this role
This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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Pre Brief Clerk employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre Brief Clerk
✨Tip Number 1
Get to know the company! Research DX and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to the Pre Brief Clerk role. Think about how your skills align with their needs, especially around customer service and compliance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DX family!
We think you need these skills to ace Pre Brief Clerk
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and how you fit into our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that relate to the Pre Brief Clerk role and how you can contribute to our mission at DX.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’re the perfect fit for the job. Avoid jargon and focus on what matters.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their commitment to customer service and how they operate in the logistics sector. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Showcase Your Team Spirit
Since DX values team players, be ready to share examples of how you've worked effectively in a team. Highlight any experiences where you contributed to a group goal or helped a colleague, as this will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills and ability to handle operational processes. Think of specific situations where you had to manage performance issues or ensure compliance, and be prepared to discuss how you approached these challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available for career progression or how the team collaborates on daily tasks. This shows your interest in growing with the company and understanding their operations better.