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- Tasks: Lead and manage operations at our service centre, ensuring top-notch service and performance.
- Company: DX NETWORK SERVICES LIMITED is a leading delivery company focused on customer-driven solutions.
- Benefits: Enjoy competitive pay, 25+ holidays, enhanced maternity/paternity leave, and career progression opportunities.
- Why this job: Join a supportive team dedicated to delivering excellence and developing your leadership skills.
- Qualifications: Experience in logistics management and a passion for leading diverse teams is essential.
- Other info: This role offers significant responsibility and the chance to make a real impact.
The predicted salary is between 28800 - 48000 £ per year.
An exciting new Operations Manager opportunity at DX!
All about you
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\’ll make their day, or not – if we fail! DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.
Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We\’ll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary:
This role is responsible for leading and managing operational aspects of the service centre on for the DX products ensuring achievement of budgeted and/or targeted service, cost and quality performance measures. The successful candidate will be responsible for the effective management of all employed colleagues, third party subcontractors and owner drivers. They will manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role will drive and lead the change process to deliver a fully integrated service centre operation in conjunction with the General Manager.
Key responsibilities
- Evident line management experience in production/logistics/mail/ parcels services environment to at least the same level of responsibility.
- Experience of running a multi shift logistics operation
- Proven record of delivering great service to Customers and managing on-going Customer relationships.
- Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers.
- Experience of managing direct cost budget.
- Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base.
Essential criteria for this role
- Previous experience in the logistics or distribution industry
Additional information on this role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
- Competitive Rates of Pay
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Enhanced Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Operations Manager employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with DX's core values and mission. Understanding their commitment to delivering exceptional service will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your experience in managing diverse teams and logistics operations. Be prepared to discuss specific examples of how you've successfully led teams in fast-paced environments, as this is crucial for the Operations Manager role.
✨Tip Number 3
Network with current or former employees of DX. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss your approach to budget management and cost-effective operations. Since the role involves managing direct costs, demonstrating your financial acumen will set you apart from other candidates.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and operations management. Focus on your achievements in previous roles, especially those that demonstrate your ability to manage teams and deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific experiences that align with the job description, such as managing diverse workforces or running multi-shift operations.
Showcase Leadership Skills: In your application, emphasise your leadership abilities. Provide examples of how you've successfully led teams in fast-paced environments and driven change within an organisation.
Highlight Technical Proficiency: Since the role requires proficiency in Microsoft Office, particularly Excel, make sure to mention any relevant technical skills. If you have experience with data management or reporting, include that as well.
How to prepare for a job interview at DX Network Services Limited
✨Show Your Leadership Skills
As an Operations Manager, you'll need to demonstrate your ability to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, especially in fast-paced environments.
✨Understand the Company Values
DX NETWORK SERVICES LIMITED places a strong emphasis on their values and the 'Delivered Exactly' promise. Familiarise yourself with these values and think about how you can embody them in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in logistics and operations. Think of specific scenarios where you've improved service delivery or managed costs effectively.
✨Highlight Your Technical Proficiency
Since the role requires using Microsoft Office tools, be ready to discuss your experience with Excel, Word, and other relevant software. You might even want to mention any data analysis you've done to improve operational efficiency.
