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- Tasks: Provide exceptional customer service and resolve member queries efficiently.
- Company: Join DX, a leading independent parcel and logistics services company.
- Benefits: Enjoy 20 days holiday, pension scheme, life assurance, and career progression opportunities.
- Why this job: Be part of a passionate team dedicated to delivering excellent member service.
- Qualifications: Strong communication skills and a problem-solving mindset.
- Other info: Dynamic work environment with support for your career development.
The predicted salary is between 21000 - 30000 £ per year.
An exciting new opportunity at DX!
Monday - Friday 9am-5.30pm - £26,500
All About You
Provide exceptional customer service to Exchange members by exceeding our member expectations by providing swift and efficient responses to queries of all kinds. You will act as a problem solver, resolving issues rapidly and identifying ways to improve performance and service delivery to members.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary:
To provide exceptional customer service to DX Exchange members via a range of communication channels. Ensure inbound call resolution, complaints handling and liaison with depots, to address service issues, is achieved within service level and meets the expected quality standards. To be an active contributor enhancing an environment that delivers excellent member service. As required, provide sales lead data and opportunities to the sales team.
Key Responsibilities:
- Communicate with members at all levels, appropriately and professionally, building close working relationships with members.
- Accept all incoming telephone calls, letters, emails logging all information, dealing with each enquiry to completion.
- Manage member issues in order to prevent them from becoming complaints or seek assistance from Manager when required.
- Provide support to colleagues and ensure effective communication is maintained within the team.
- Update DX's CRM system correctly and ensure the information is captured and recorded efficiently.
- Be a champion of member service standards, policies and procedures including correspondence standards, e.g. email & letter.
- Liaise and work with sales and operations to improve overall member satisfaction and minimise accounts at risk.
- Manage and control the processing of member complaints in line with policy and procedures.
- Ensure call details are logged & recorded on the appropriate systems.
- Carry out any other reasonable duties as requested by your Line Manager.
Benefits:
- Holidays: 20 days + Bank Holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Membership Support Executive in Manchester employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Support Executive in Manchester
✨Tip Number 1
Get to know the company! Research DX and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Membership Support Executive, you'll be dealing with members daily. Role-play common scenarios with friends or family to boost your confidence and refine your problem-solving approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the DX family. Don’t miss out on this opportunity!
We think you need these skills to ace Membership Support Executive in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Membership Support Executive role. Highlight your customer service experience and problem-solving skills, as these are key to impressing us at DX!
Show Your Passion: Let your enthusiasm for providing exceptional service shine through in your application. We love candidates who are genuinely excited about helping others and improving member satisfaction.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit the role and what you bring to the table.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you’ll get a feel for our company culture while you’re at it!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and its services. Understand their values, especially the 'Delivered Exactly' promise, and think about how you can contribute to that mission. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Prepare for Customer Scenarios
As a Membership Support Executive, you'll be dealing with various member queries. Prepare for common customer service scenarios and think about how you would handle them. Practising your responses will help you feel more confident and articulate during the interview.
✨Showcase Your Problem-Solving Skills
Highlight your ability to resolve issues quickly and efficiently. Think of examples from your past experiences where you successfully solved a problem or improved a process. This will demonstrate your proactive approach and commitment to excellent member service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your career goals.
