At a Glance
- Tasks: Delight customers by resolving queries and providing exceptional service every time.
- Company: Join DX, a leading independent parcel and logistics services company.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Other info: Dynamic work environment with excellent support and training for your career.
- Why this job: Be part of a passionate team that values your growth and success.
- Qualifications: Energetic individuals with a customer-focused mindset and problem-solving skills.
The predicted salary is between 22000 - 26000 £ per year.
An exciting new Customer Service Advisor opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary:
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Advisor in Leeds employer: DX Network Services Limited
At DX, we pride ourselves on being more than just a delivery company; we are a community that values our people as the cornerstone of our success. As a Customer Service Advisor, you will enjoy a supportive work culture that fosters career development through comprehensive training and ample growth opportunities. With competitive pay, a generous benefits package, and a commitment to recognising long service, DX offers a rewarding environment where your contributions truly matter.
Contact Details:
DX Network Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX and their values. Understanding their 'Delivered Exactly' promise will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Show your passion! When you talk about your previous experiences, highlight how you’ve gone above and beyond for customers. This will demonstrate that you truly care about delivering great service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the DX team. Don’t miss out!
We think you need these skills to ace Customer Service Advisor in Leeds
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to DX!
Tailor Your Application:Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can relate their experiences to the role of Customer Service Advisor.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Make sure to use bullet points where necessary and avoid long-winded sentences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and think about how you can embody that in your role as a Customer Service Advisor. This will show your genuine interest and help you connect with the interviewers.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making them clear and impactful.
✨Showcase Your Team Spirit
Since teamwork is crucial at DX, be ready to discuss examples of how you've successfully worked in a team before. Highlight your ability to collaborate and support colleagues to ensure great customer service delivery.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you determine if DX is the right fit for you. Consider asking about training opportunities or how success is measured in the role.
