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For Companies At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service.
- Company: Join a leading independent logistics company delivering essential services across the UK and Ireland.
- Benefits: Enjoy competitive pay, 25 days holiday, and career progression opportunities.
- Why this job: Be part of a passionate team focused on delivering excellence and growing your career.
- Qualifications: Previous experience in logistics or distribution is essential for this role.
- Other info: Full-time position with entry-level opportunities and a supportive work culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Key Account Manager role at DX NETWORK SERVICES LIMITED
Up to £42,200 inclusive. Car allowance/Company Car plus Bonus
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary
The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.
Key Responsibilities
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers
- Resolving customer issues at all levels working closely with local customer service and operational teams
- Providing a flow of information between the customer and the business
- Producing weekly and monthly service reports
Qualifications / Requirements
Previous experience in a logistics / distribution environment in a similar role is essential to be considered for the Key Account Manager position.
Benefits
- Competitive Rates of Pay
- Holidays: 25 days Bank Holidays
- Long Service Recognition Scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
Additional Information
We look forward to hearing from you!
Employment details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Truck Transportation
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Key Account Manager employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Familiarise yourself with the logistics and distribution industry. Understanding the key players, trends, and challenges will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the sector.
✨Tip Number 2
Network with professionals in the logistics field. Attend industry events or join relevant online forums to connect with current Key Account Managers or recruiters. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in customer service and account management. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues, as this is crucial for the role.
✨Tip Number 4
Research DX Network Services thoroughly. Understand their services, values, and recent developments. Tailoring your conversation to align with their mission will show your genuine interest in the company and the role.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and account management. Use specific examples that demonstrate your ability to manage customer accounts and drive revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the logistics industry. Mention how your skills align with the responsibilities of the Key Account Manager role at DX Network Services.
Highlight Relevant Achievements: In your application, include quantifiable achievements from previous roles, such as successful negotiations or revenue increases. This will help illustrate your capability to excel in the Key Account Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, make sure you research DX Network Services thoroughly. Understand their services, values, and what sets them apart in the logistics industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Customer Service Skills
As a Key Account Manager, customer service is paramount. Prepare examples from your past experiences where you've successfully managed customer relationships, resolved issues, or upsold services. Highlighting these skills will show that you can maintain the high levels of customer care that DX prides itself on.
✨Prepare for Negotiation Scenarios
Since the role involves negotiating price increases and driving additional revenue, be ready to discuss your negotiation strategies. Think of specific instances where you've successfully negotiated terms with clients and how you approached those conversations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future goals, challenges they face in the logistics sector, or how they measure success in the Key Account Manager role. This shows your enthusiasm and strategic thinking.
