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- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join DX, a dynamic delivery company focused on customer satisfaction.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Be part of a passionate team making a real impact in customer service.
- Qualifications: Energetic individuals with a drive to deliver outstanding results.
- Other info: Great culture with support for your career development.
The predicted salary is between 30000 - 42000 £ per year.
An exciting new Customer Service Advisor opportunity at DX!
About Us: We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it’ll make their day, or not – if we fail! DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary: Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery - every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identification and action of escalation issues.
- Undertake any other customer account support duties as required.
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Customer Service Advisor in Hoddesdon employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Hoddesdon
✨Tip Number 1
Get to know DX! Research the company culture, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about wanting to join the DX family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Hoddesdon
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to DX!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the Customer Service Advisor role.
Tailor Your Application: Make sure to customise your application to reflect our values and the specifics of the job description. Show us that you understand what it means to deliver the 'Delivered Exactly' promise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and how they prioritise customer service. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your proactive approach and ability to work as part of a team, as these are key traits they’re looking for in a Customer Service Advisor.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities they offer or how they measure success in the customer service team. This shows your enthusiasm for the role and your desire to grow within the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only helps you provide better answers but also demonstrates your communication skills. Remember, effective customer service starts with understanding the customer's needs!
