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- Tasks: Lead a dynamic team to ensure top-notch delivery and customer satisfaction.
- Company: Join DX, a leading logistics company with a vibrant team culture.
- Benefits: Enjoy competitive pay, generous holidays, and career growth opportunities.
- Other info: Flexible shifts and a supportive environment for your leadership journey.
- Why this job: Be part of a team that makes a real difference in people's lives every day.
- Qualifications: Experience in mail or distribution management is essential.
The predicted salary is between 30000 - 40000 £ per year.
An exciting new Team Manager opportunity at DX!
All about you
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly on time, every time.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary:
In conjunction with the other Team Managers, manage the team through forward planning and performance management ensuring that all KPI's and SLA's are met for the Customer.
Key responsibilities:
- Compliance with all security standards required surrounding Customer / Clients contracts.
- Delivery of Customer SLA's.
- Undertake regular reviews of volume forecast and amend resource planning as appropriate.
- Performance Management of Operational Team.
- Conduct 121's and appraisals for Operations Team.
- Ensure daily performance information is produced, variances investigated and appropriate action taken.
- Swift and clear communication to Operational Team.
- Clear control measures in place to deliver and drive KPI achievements.
- Compliance with Health & Safety.
- Motivation and engagement of Northampton team.
- Encourage a positive working environment that delivers excellent service levels for the Customer.
- To have a flexible approach towards shift patterns in order to be able to work between both AM and PM shifts as the operation requires.
- Ensure all SOP's are adhered to.
- Delivering great Customer Service - every time.
Essential criteria for this role:
- Previous experience in the mail or distribution industry.
Additional information on this role:
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
- Competitive Rates of Pay
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Nights Team Manager in Guildford employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights Team Manager in Guildford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at DX. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching DX's values and culture. Show us how your experience aligns with our commitment to delivering excellent service every time.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past where you motivated a team or solved a problem. We love hearing about real experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DX family.
We think you need these skills to ace Nights Team Manager in Guildford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and hard-working nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your words!
Tailor Your Application: Make sure to customise your application to highlight your experience in the mail or distribution industry. We love seeing how your background aligns with our values and the role of Team Manager.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure to communicate your skills and experiences effectively without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at DX!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX thoroughly. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Nights Team Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, tackled challenges, or improved performance. Be ready to discuss how you can apply these skills at DX.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about scenarios you might face in a fast-paced mail or distribution environment and how you would handle them. Practising these responses will help you feel more confident during the interview.
✨Emphasise Your Commitment to Customer Service
DX prides itself on delivering excellent customer service. Be prepared to discuss how you prioritise customer satisfaction in your work. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles.