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- Tasks: Delight customers by handling queries and resolving issues with a proactive approach.
- Company: Join DX, a leading independent parcel and logistics services company.
- Benefits: Career development opportunities, training, and a supportive team environment.
- Other info: Exciting career prospects in a fast-growing company.
- Why this job: Be part of a dynamic team that values your contributions and growth.
- Qualifications: Energetic individuals with a passion for customer service and teamwork.
The predicted salary is between 24000 - 28000 £ per year.
An exciting new opportunity at DX! We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not- if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life.
DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary: Our Customer Service Advisors live our customer promise- Delivered Exactly- by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery.
Customer Service Advisor in Eastriggs employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Eastriggs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX and their values. Understanding their 'Delivered Exactly' promise will help you align your answers with what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions during the interview.
✨Tip Number 3
Show your passion! When you talk about your previous experiences, highlight how you went above and beyond for customers. This will demonstrate that you truly care about delivering great service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Eastriggs
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how you can embody our 'Delivered Exactly' promise and delight customers with your proactive approach.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the role. We love seeing how your background aligns with what we do at DX, so don’t hold back on those relevant examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with DX.
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and think about how you can embody that in your role as a Customer Service Advisor. This shows you're genuinely interested and ready to contribute.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Think of examples from your past experiences where you've successfully resolved issues or delighted customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Team Spirit
Since teamwork is crucial at DX, be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction. This will highlight your ability to fit into their culture.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the role or the company. This could be about their training programmes or how they measure success in customer service. It shows your enthusiasm and helps you gauge if it's the right fit for you.