At a Glance
- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join DX, a leading independent parcel and logistics services company.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Other info: Dynamic work environment with excellent long-term career prospects.
- Why this job: Be part of a passionate team that values your growth and ideas.
- Qualifications: Energetic individuals with a drive to deliver outstanding customer service.
The predicted salary is between 28800 - 43200 £ per year.
An exciting new opportunity at DX! We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary: Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Advisor in Devon employer: DX Network Services Limited
At DX, we pride ourselves on being more than just a delivery company; we are a community that values our people as the cornerstone of our success. As a Customer Service Advisor, you will enjoy a supportive work culture that fosters career development through comprehensive training and ample growth opportunities. With competitive pay, a generous benefits package, and a commitment to recognising long service, DX is an excellent employer for those seeking a rewarding and meaningful career in logistics.
Contact Details:
DX Network Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Devon
✨Tip Number 1
Get to know DX! Research the company culture and values so you can show how you fit in. When you understand what makes them tick, you can tailor your approach and impress them with your enthusiasm.
✨Tip Number 2
Practice your customer service skills! Think of real-life scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your proactive attitude.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at DX.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be able to showcase your genuine interest in joining the DX team right from the start.
We think you need these skills to ace Customer Service Advisor in Devon
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! We want to see how you can embody our 'Delivered Exactly' promise and delight customers with your proactive approach.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences that align with the role. Mention specific examples of how you've handled customer queries or resolved issues in the past – we love a good story!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make your application easy to read by using straightforward language and keeping your points concise. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and how they operate in the logistics sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to delight customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
DX values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Think of specific instances where you worked as part of a team to achieve a common goal, and highlight your role in those successes.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for career progression at DX. This shows that you're not just interested in the job, but also in how you can grow within the company.
