De Brief Clerk

An exciting new De-Brief Clerk opportunity at DX!

All about you

You will be friendly, hard-working, and love the buzz of getting things done. We value team players, and here at DX, we are committed to providing our people with the technical and personal skills to progress their careers.

About us

We are a leading independent parcel, mail, and logistics services company operating throughout the UK and Ireland, delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand reflects what we do every day, and our values set the tone for how we want our colleagues to uphold the Delivered Exactly promise.

What will it feel like to be part of our team?

At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever possible. If you want to develop your career, DX will provide the training and opportunities!

Role summary:

To support the Shift Manager in completing daily de-briefs to ensure high standards of customer service and courier compliance with all operational processes.

Key responsibilities

1. Complete daily de-briefs, ensuring any service issues or failures are logged and communicated to customer service and management.
2. Investigate and escalate all driver non-compliances accordingly.
3. Use company software to monitor performance and support on-road issues as required.
4. Ensure all returned items are handled as per SOP.
5. Conduct ad-hoc de-briefs as needed.
6. Download handheld scanners daily, report any faults.
7. Code all returns correctly.
8. Perform ad-hoc vehicle audits.
9. Enter POD and address data accurately.

Additional information on this role

This is an active role and a great opportunity to thrive in a fantastic team environment and grow with the company.

Benefits:

• Competitive rates of pay
• Company-funded Health Cash Plan
• Holidays: 20 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance Programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!

We look forward to hearing from you!

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