Customer Services Advisor in Exeter

Exeter Full-Time 28800 - 43200 £ / year (est.) No working from home possible

At a Glance

Tasks: Assist customers with inquiries and resolve issues to ensure satisfaction.
Company: Join DX, a leading independent parcel and logistics company in the UK and Ireland.
Benefits: Enjoy flexible working options and great corporate perks.
Other info: This role offers a chance to grow within a dynamic and supportive environment.
Why this job: Be part of a team that values every delivery and makes a real impact on people's lives.
Qualifications: No specific experience required; just bring your enthusiasm and communication skills!

The predicted salary is between 28800 - 43200 £ per year.

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An exciting new Customer Service Advisor opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\'ll make their day, or not - if we fail!
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\' needs and resolve any potential issues.
Key Responsibilities

Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
Action all customer queries in line with the required processes and service level agreements
Work as part of a team to ensure great customer service delivery - every time
Engage proactively with service centres to ensure customer requirements are received and actioned
Recognise and deal with queries, requests and problems in line with our customer account requirements
Identification and action of escalation issues
Undertake any other customer account support duties as required

Benefits

Competitive Rates of Pay
Company Funded Health Cash Plan
Holidays: 20 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!

We look forward to hearing from you!
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Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Administrative and Support Services

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