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For Companies At a Glance
- Tasks: Assist customers with inquiries and ensure their delivery experience is top-notch.
- Company: Join DX, a leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a team that values every delivery and makes a real impact on customers' lives.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This role is perfect for high school and college students looking for part-time work.
The predicted salary is between 28800 - 43200 £ per year.
An exciting new Customer Service Advisor opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\’ll make their day, or not – if we fail!
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary:
Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Services Advisor employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with DX's services and values. Understanding their mission to deliver not just parcels but also joy can help you align your responses during interviews, showing that you're genuinely interested in the role.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints effectively, as these are likely to come up in discussions with the hiring team.
✨Tip Number 3
Showcase your communication skills. As a Customer Services Advisor, you'll need to convey information clearly and empathetically, so practice articulating your thoughts in a friendly and professional manner.
✨Tip Number 4
Network with current or former employees of DX. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what DX is looking for in a Customer Service Advisor. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that showcase your ability to handle customer queries, resolve issues, and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role at DX. Mention why you want to work for them specifically and how your values align with their mission of delivering important items.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional.
How to prepare for a job interview at DX Network Services Limited
✨Understand the Company Culture
Before your interview, take some time to research DX and their values. Understanding their commitment to customer satisfaction and how they view each delivery as a story will help you align your answers with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully resolved customer issues.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Express Your Passion for Customer Service
Let your enthusiasm for helping customers shine through. Share why you enjoy working in customer service and how you believe it impacts people's lives, aligning with DX's mission of making someone's day better.
