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For Companies At a Glance
- Tasks: Assist customers with inquiries and resolve issues daily.
- Company: Join DX, a leading independent delivery and logistics company in the UK and Ireland.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a team that makes a real difference in people's lives through delivery.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: This role offers a chance to grow within a dynamic and supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
An exciting new Customer Service Advisor opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\’ll make their day, or not – if we fail!
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary:
Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Advisor employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DX's services and values. Understanding their mission to deliver not just parcels but also customer satisfaction will help you align your responses during the interview.
✨Tip Number 2
Prepare to showcase your communication skills. As a Customer Service Advisor, you'll need to demonstrate how you can effectively handle customer queries and complaints, so think of examples from your past experiences.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to think on your feet and provide solutions will impress the hiring team.
✨Tip Number 4
Show enthusiasm for the role and the company. Expressing genuine interest in working for DX and contributing to their mission can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position at DX. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer inquiries or resolved issues.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for DX specifically and how your skills can contribute to their mission of delivering exceptional service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at DX Network Services Limited
✨Understand the Company Culture
Before your interview, take some time to research DX and their values. Understanding their commitment to customer satisfaction and how they view each delivery as a story will help you align your answers with their ethos.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your ability to listen actively and respond clearly. Use examples from past experiences where you successfully resolved customer issues.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples where you turned a negative experience into a positive one, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This shows your genuine interest in the position and helps you assess if DX is the right fit for you.
