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- Tasks: Provide exceptional customer service and resolve queries for a variety of clients.
- Company: DX is a leading delivery company focused on customer-driven solutions for high-value items.
- Benefits: Enjoy competitive pay, health plans, generous holidays, and career progression opportunities.
- Why this job: Join a passionate team dedicated to delivering excellence and making a real impact.
- Qualifications: No specific experience required; just bring your energy and enthusiasm!
- Other info: Full-time role with 37.5 hours per week in a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Total Contracted Hours: 37.5
An exciting new Customer Service Advisor opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\’ll make their day, or not – if we fail!
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role summary:
Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\’ needs and resolve any potential issues.
Key responsibilities:
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Customer Service Advisor employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with DX's core values and customer promise, 'Delivered Exactly'. Understanding their mission will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries in the past. Highlighting your problem-solving skills and ability to work under pressure will show that you can thrive in a fast-paced environment like DX.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle various situations will give you an edge in demonstrating your readiness for the role.
✨Tip Number 4
Network with current or former employees of DX on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've delighted customers in previous roles.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at DX NETWORK SERVICES LIMITED and how you can contribute to their mission of delivering outstanding customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DX Network Services Limited
✨Understand the Company Values
Before your interview, take some time to research DX Network Services and their core values. They emphasise a customer-driven approach, so be prepared to discuss how you can embody their 'Delivered Exactly' promise in your role.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to share these stories during the interview to demonstrate your problem-solving skills and customer service expertise.
✨Show Enthusiasm for Teamwork
DX values teamwork highly, so express your willingness to collaborate with others. Share instances where you've worked effectively in a team setting, highlighting how you contributed to achieving common goals.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the role and the company. Inquire about training opportunities, career progression, or how the team measures success in delivering customer service.
