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For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing outstanding service.
- Company: Join DX, a leading independent parcel and logistics services company.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Why this job: Be part of a passionate team making a real impact on customer satisfaction.
- Qualifications: Energetic individuals with a knack for problem-solving and teamwork.
- Other info: Great opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Advisor role at DX NETWORK SERVICES LIMITED
Total Contracted Hours: 30
An exciting new Customer Service Advisor opportunity at DX!
About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it\’ll make their day, or not – if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary Our Customer Service Advisors live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers\’ needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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Customer Service Advisor employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know DX and its values! Before your interview, dive into their mission and what makes them tick. This way, you can show how your vibe aligns with their 'Delivered Exactly' promise.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or demanding customers. Being prepared will help you shine during the interview and show that you're ready to tackle any challenge.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at DX. Plus, it shows your genuine interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest roles and updates directly from DX. Don’t miss out on your chance to join the team!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our values at DX, like being customer-focused and proactive.
Show Your Passion: Let your enthusiasm shine through in your written application! We love to see candidates who are genuinely excited about delivering outstanding service and making a difference for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit into our team and what you can bring to the table.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX Network Services Limited. Understand their values, mission, and what makes them unique in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to delight customers is key. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to ensure satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
DX emphasises teamwork, so be ready to discuss how you work well with others. Think of instances where you collaborated with colleagues to achieve a common goal or supported a teammate in resolving a customer query. Highlighting your ability to work as part of a team will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for career progression at DX. This shows that you’re not just interested in the job, but also in how you can grow within the company. Plus, it gives you valuable insights into whether this is the right fit for you.
