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- Tasks: Manage contracts, ensure service quality, and maximise profitability while leading a dynamic team.
- Company: Join DX, a leading logistics company delivering essential services across the UK and Ireland.
- Benefits: Competitive pay, health cash plan, 25+ holidays, and excellent career progression opportunities.
- Why this job: Be part of a supportive team focused on delivering excellence and growing your leadership skills.
- Qualifications: Experience in logistics, strong leadership, and problem-solving skills are essential.
- Other info: Enjoy a vibrant work culture with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new opportunity at DX! You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
At DX, we know our people are our foundation of success. We’ll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary: The Contract Manager is to ensure the service, image and performance of the contract in line with the customer’s expectations. The Contract Manager will also maximise contract profitability, control costs, invoicing and ensure the timely submission of financial data. The role of the Contract Manager is also to ensure service level targets are achieved and exceeded whilst minimising delivery and collection costs in line with budget. In addition to this, the Contract Manager must manage all aspects of the contracts service centre ensuring the achievement of the contracts KPI’s as set out by both company and the customer.
Key responsibilities:
- Evident line management experience in production/logistics/mail/parcels services environment to at least the same level of responsibility.
- Experience of managing budgets.
- Have the ability and the track record to seek improvements without having to be prompted.
- Ability to identify problems and design deployable solutions.
- Proven record of successful Customer interface and supplier management.
- Ability to manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service; promoting organic growth and reducing customer attrition.
Essential criteria for this role: Previous experience in the logistics or distribution industry.
Additional information on this role: If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 25 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
We look forward to hearing from you!
Contract Manager employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and distribution industry, especially those who work at DX. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching DX's values and services. Show us that you understand our mission and how you can contribute to delivering the 'Delivered Exactly' promise. Tailor your answers to reflect our culture!
✨Tip Number 3
Practice your problem-solving skills! As a Contract Manager, you'll need to identify issues and come up with solutions on the spot. Think of examples from your past experience where you've successfully tackled challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the DX team.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and hard-working nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Contract Manager role. Highlight your relevant experience in logistics and how it aligns with our values at DX. This shows us you’re genuinely interested in being part of our team.
Be Specific About Your Achievements: We love numbers! When discussing your past roles, include specific examples of how you’ve managed budgets or improved service levels. This helps us understand the impact you can bring to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DX Network Services Limited
✨Know Your Stuff
Before the interview, make sure you understand the logistics and distribution industry inside out. Familiarise yourself with DX's services and values, especially the 'Delivered Exactly' promise. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
As a Contract Manager, you'll need to demonstrate your line management experience. Prepare specific examples of how you've successfully led teams in fast-paced environments. Highlight any improvements you've implemented and how they benefited the business.
✨Be Ready for Problem-Solving Questions
Expect questions that assess your ability to identify problems and design solutions. Think of scenarios where you've tackled challenges in previous roles, particularly in managing budgets or improving service levels. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Customer Relationships
Since the role involves managing commercial relationships, be prepared to discuss your experience with customer interface and supplier management. Share examples of how you've maintained strong relationships and promoted growth while reducing attrition. This will demonstrate your alignment with DX's focus on excellent customer service.
