At a Glance
- Tasks: Lead collections and deliveries, ensuring top-notch service for our customers.
- Company: Join a leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Competitive pay, health cash plan, 25 days holiday, and career progression opportunities.
- Other info: Enjoy a supportive environment with training and development to boost your career.
- Why this job: Be part of a dynamic team that values hard work and customer satisfaction.
- Qualifications: Experience in customer service and managing diverse teams is essential.
Total Contracted Hours: 40
All candidates should make sure to read the following job description and information carefully before applying.
Collection and Delivery Manager
All about you
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. This could be the passport you need for the holiday of your dreams or that special gift for a loved one. We have a team of over 3,000 hard-working and enthusiastic people who think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day when we deliver exactly on time, every time.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role summary:
The role of the Collection and Delivery Manager is to lead and manage the collections and deliveries in an efficient manner that ensures we deliver Great service to our Customers every time. The Collection and Delivery Manager is also responsible for the effective management of all service delivery partners and PAYE drivers ensuring high quality performance is delivered. Key to this the Collection and Delivery Manager is to manage the Service Centre and its satellites (if applicable) in the day to day collection and delivery network.
Essential Criteria:
Proven record of delivering great service to Customers and managing on-going Customer relationships.
Experience of managing a diverse workforce including sub- contractors, self- employed drivers and PAYE drivers.
Experience of managing direct cost budget.
Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base.
Always maintain a calm and rational presence, even when in pressured situations. xiskglj
Ability to identify problems and design deployable solutions.
Essential criteria for this role
Previous experience in the mail or distribution industry
Additional information on this role
If you have previous experience of managing teams in fast-paced mail/distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
Competitive Rates of Pay
Company Funded Health Cash Plan
Holidays: 25 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Collection and Delivery Manager employer: DX Network Services Limited
At DX, we pride ourselves on being an excellent employer, offering our Urban Driver Apprentices a supportive work culture that values teamwork and personal development. With competitive benefits, opportunities for career advancement, and a commitment to employee well-being, working with us in the heart of the UK logistics sector means you can thrive in a dynamic environment while making a meaningful impact in the delivery services industry.
Contact Details:
DX Network Services Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collection and Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work at DX. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to managing collections and deliveries. We want you to showcase your experience in delivering great service and managing diverse teams.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft XP and be ready to discuss how you've used similar tools in past roles. We love candidates who are comfortable with data management.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at DX.
We think you need these skills to ace Collection and Delivery Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and hard-working nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight your experience in managing collections and deliveries. Use specific examples that demonstrate how you've delivered great service to customers in the past. This will show us you're the right fit for the role!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your skills and experiences are easy to spot!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX thoroughly. Understand their services, values, and what sets them apart in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your People Skills
As a Collection and Delivery Manager, you'll be managing a diverse workforce. Be prepared to discuss your experience in leading teams and maintaining strong customer relationships. Use specific examples that highlight your ability to motivate and manage people effectively.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've had to overcome challenges in logistics or service delivery. Be ready to share these stories during your interview, focusing on how you identified the problem, the steps you took to resolve it, and the positive outcomes that followed.
✨Brush Up on Your Tech Skills
Since the role requires proficiency in Microsoft XP and similar databases, make sure you're comfortable discussing your technical skills. You might even want to prepare for questions that test your knowledge of data management and reporting, as these are crucial for the role.
