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For Companies At a Glance
- Tasks: Help customers with claims and ensure top-notch service every time.
- Company: Join DX, a dynamic delivery company that values its people.
- Benefits: Competitive pay, generous holidays, career progression, and employee discounts.
- Why this job: Be part of a team that delivers exceptional service and makes a real impact.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunities for personal growth in a supportive environment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Claims Advisor role at DX NETWORK SERVICES LIMITED
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Join to apply for the Claims Advisor role at DX NETWORK SERVICES LIMITED
Claims and Credit Advisor
Role Summary
An exciting new Claims and Credit Advisoropportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, itll make their day, or not – if we fail!
DX is the specialist provider of customer-driven solutions for time sensitive, mission critical, high value and heavier items delivery. DX routinely handles goods from many high street retailers and industry sectors including homeware, high street fashion, optical lenses, pharmacy items and jewellery along with legal documents, the UK Government and foreign embassies for identity documents and visas.
Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. Our goal every day is to deliver on our promises, so you can deliver on yours.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.
We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Role Summary
Ensuring service charges are correct and satisfies its Customer requirements. Delivers Great Customer service Every time.
Key Responsibilities
- Communicate with Customers and Colleagues at all levels, appropriately and professionally.
- Undertake and support Customer Services and Account Managers
- Manage and control through auditable process compensation claims and refunds to Customers in line with policy and procedures.
- Build environment of continuous improvement, learning and development feeding back to colleagues within your location service improvements and new Customer requirements.
- Achievement of Customer service standards, policies and procedures
- Analysis of data.
- Investigate fully any issues reported by Customers in relation to charges
- Liaise with various parts of Network to ensure standards are upheld and follow the Operational rulings in place.
- Liaise directly with Account Managers to help and resolve Customer issues within an adequate timescale.
- Can work within a team but also on an individual basis.
Knowledge, Skills And Experience
- Good understanding and knowledge surrounding the Customer experience.
- Strong communications skills both written and oral with good networking skills with the ability to create solid relationships internally and externally.
- Commercial and organisational awareness how the company actually delivers its products to the customer
- The ability to identify opportunities and recommend improvements, find solutions and resolve issues.
Person Specification
- Passionate about delivery Great service to our Customers every time.
- A role model telephone manner with a confident approach to talking to Customers and colleagues
- A general passion to please and seek resolutions with the ability to influence and push back in a polite and professional manner.
- Ability to remain focused and decisive when working to specific targets in a pressurised environment
- Accurate, speedy computer/phone input skills
- Be a good Team Player
Benefits
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Insurance
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Claims Advisor employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Claims Advisor, you'll need to communicate effectively with customers and colleagues. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss how you've tackled challenges in the past. Think of specific examples where you resolved issues or improved processes – this will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the DX family. Don’t miss out on this opportunity!
We think you need these skills to ace Claims Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we value team players who can connect with others.
Tailor Your Application: Make sure to tailor your application to the Claims Advisor role. Highlight your relevant experience and skills that match what we're looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re proactive and keen to join DX. We can’t wait to hear from you!
How to prepare for a job interview at DX Network Services Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Claims Advisor at DX. Familiarise yourself with their services and values, especially the 'Delivered Exactly' promise. This will help you demonstrate your enthusiasm and alignment with their mission.
✨Show Off Your Communication Skills
As a Claims Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively resolved customer issues in the past, as this will showcase your ability to handle similar situations at DX.
✨Be a Team Player
DX values collaboration, so be ready to discuss your experiences working in teams. Share specific instances where you contributed to team success or helped improve processes. This will highlight your ability to fit into their culture and work towards common goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to manage customer complaints or resolve conflicts. Practising these responses will help you feel more confident during the interview.
