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For Companies At a Glance
- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Join DX NETWORK SERVICES LIMITED, a leader in customer service excellence.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression opportunities.
- Why this job: Make a real difference in customer experiences while growing your career.
- Qualifications: No prior experience needed, just a passion for helping others.
- Other info: Enjoy a supportive team environment with great perks and recognition.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Advisor role at DX NETWORK SERVICES LIMITED.
Total Contracted Hours: 37.5
Role Summary
Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts.
- Action all customer queries in line with the required processes and service level agreements.
- Work as part of a team to ensure great customer service delivery - every time.
- Engage proactively with service centres to ensure customer requirements are received and actioned.
- Recognise and deal with queries, requests and problems in line with our customer account requirements.
- Identification and action of escalation issues.
- Undertake any other customer account support duties as required.
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Customer Service
- Industries: Administrative and Support Services
Customer Service Advisor in Burntwood employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Burntwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DX NETWORK SERVICES LIMITED. Understand their values and what they mean by 'Delivered Exactly'. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your teamwork skills! Since you'll be working alongside operational and account management teams, be ready to share examples of how you've successfully collaborated with others in the past. Teamwork is key in delivering great customer service!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to navigate!
We think you need these skills to ace Customer Service Advisor in Burntwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see how you can live our customer promise - Delivered Exactly!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key! Use clear and concise language in your application to demonstrate your ability to handle customer queries effectively. Remember, we’re looking for someone who can delight our customers every time.
Highlight Teamwork Experience: Since this role involves working closely with operational and account management teams, be sure to mention any previous teamwork experiences. We love to see how you’ve collaborated with others to achieve great results!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on the path to joining our fantastic team at DX NETWORK SERVICES LIMITED.
How to prepare for a job interview at DX Network Services Limited
✨Know the Company
Before your interview, take some time to research DX NETWORK SERVICES LIMITED. Understand their customer promise - 'Delivered Exactly' - and think about how you can embody this in your role as a Customer Service Advisor.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Be ready to share examples of how you've handled difficult customers or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you work well with others. Share experiences where you collaborated with colleagues to achieve great customer service outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Service Advisor role. This shows your genuine interest in the position.
