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- Tasks: Manage key customer accounts and ensure top-notch service delivery.
- Company: Join DX, a leading logistics company in the UK and Ireland.
- Benefits: Competitive pay, generous holidays, and career progression opportunities.
- Why this job: Be part of a passionate team and make a real impact on customer satisfaction.
- Qualifications: Experience in logistics and strong communication skills required.
- Other info: Supportive environment with training to help you grow your career.
The predicted salary is between 36000 - 60000 £ per year.
An exciting new opportunity at DX! Up to £42,200 inclusive Car Allowance/Company Car plus Bonus. Previous experience in a logistics/distribution environment in a similar role is essential to be considered for the Key Account Manager position.
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary:
The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.
Key Responsibilities:
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers.
- Resolving customer issues at all levels working closely with local customer service and operational teams.
- Providing a flow of information between the customer and the business.
- Producing weekly and monthly service reports.
Benefits:
- Competitive Rates of Pay
- Holidays: 25 days + Bank Holidays
- Long Service Recognition Scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you!
Key Account Manager in Bristol employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and distribution sector. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those interviews by researching DX and its values. Show us how your experience aligns with our mission of delivering exactly what our customers need. Tailor your answers to reflect our commitment to customer service!
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new opportunities. The more proactive you are, the better your chances of finding that perfect Key Account Manager role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows your enthusiasm for the role and reinforces your commitment to joining our team at DX.
We think you need these skills to ace Key Account Manager in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in logistics and distribution, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for DX. Share specific examples of how you've successfully managed accounts and resolved customer issues in the past. We love a good story!
Show Your Personality: We’re all about team players here at DX, so let your personality come through in your application. Be friendly and approachable in your writing, and show us that you’re excited about the opportunity to join our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at DX Network Services Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of logistics and distribution. Understand the key responsibilities of a Key Account Manager and be ready to discuss how your previous experience aligns with what DX is looking for.
✨Showcase Your People Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your communication skills. Think of examples where you've successfully resolved customer issues or built strong relationships with clients.
✨Prepare for Negotiation Scenarios
As negotiating price increases is part of the job, practice how you would approach these discussions. Be ready to explain your strategies for upselling and how you can drive additional revenue for DX.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, and how success is measured in the Key Account Manager role. This shows your genuine interest in the position and the company.
