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- Tasks: Provide exceptional customer service and resolve queries for a variety of customers.
- Company: Join DX, a leading independent parcel and logistics services company.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that delights customers and makes a real impact.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
An exciting new Customer Service Advisor opportunity at DX! We think we are more than just a delivery company. We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
At DX we know our people are our foundation of success. If this is part of your plan too, DX will provide the training and the opportunities! Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. We recruit ambitious, driven people who bring new ideas that improve our services. Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery - every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Undertake any other customer account support duties as required
Competitive Rates of Pay
Company Funded Health Cash Plan
Holidays: 20 days increasing with length of service + bank holidays
Long Service Recognition scheme
Company Pension Scheme
Life Assurance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!!
Advisor services - Customer service advisor in Bristol employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Advisor services - Customer service advisor in Bristol
✨Tip Number 1
Get to know DX! Research the company culture, values, and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these experiences during your interview to demonstrate how you embody the 'Delivered Exactly' promise.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at DX.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DX family and ready to deliver excellent service from day one.
We think you need these skills to ace Advisor services - Customer service advisor in Bristol
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight any previous experience in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to DX!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Just tell us what makes you a great fit for the Customer Service Advisor role!
Tailor Your Application: Make sure to customise your application to reflect our values and the specifics of the job description. Show us that you understand what it means to deliver the 'Delivered Exactly' promise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DX Network Services Limited
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their 'Delivered Exactly' promise and think about how you can embody that in your role as a Customer Service Advisor. This will show your genuine interest in the company and help you connect your experiences to their mission.
✨Prepare for Common Scenarios
Think about potential customer queries or issues you might face in the role. Prepare examples from your past experiences where you've successfully resolved similar situations. This will demonstrate your problem-solving skills and ability to handle demanding customers effectively.
✨Showcase Team Spirit
Since teamwork is crucial at DX, be ready to discuss how you've collaborated with others in previous roles. Share specific examples of how you contributed to a team goal or helped a colleague, highlighting your ability to work well with others to deliver great service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities available or how success is measured for Customer Service Advisors. This shows your enthusiasm for the role and helps you gauge if DX is the right fit for you.