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- Tasks: Deliver products safely while providing exceptional customer service on multi-drop routes.
- Company: Join DX, a leading independent logistics company delivering parcels and freight across the UK and Ireland.
- Benefits: Enjoy competitive pay, health plans, generous holidays, and excellent career progression opportunities.
- Why this job: Be part of a supportive team that values your growth and offers training for career advancement.
- Qualifications: Must hold a valid C1 licence, DQC, and Tacho card with a maximum of 6 points.
- Other info: Experience a culture focused on teamwork and delivering excellence every day.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
All about you
You will be friendly, hard-working and love the buzz of getting things done. We value team players and here at DX we are committed to providing our people with the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about your career progression with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
To deliver customers' products to the required premises ensuring all customers receive exceptional customer service as part of a multi-drop delivery route. The driver will ensure that all products are transported safely to the customers' premises, treating their freight as if it were their own.
Key responsibilities
- Represent DX in a professional manner at all times
- Drive vehicles in a safe and legal manner ensuring compliance with all legal and company requirements at all times
- All daily checks are undertaken ensuring defects are immediately reported and correct paperwork completed
- Ensure all product are scanned using DX scanning equipment
- Ensure all deliveries are loaded safely prior to leaving the depot
- Observe DX procedures and policies at all times
- Manage your routing to ensure premium and timed deliveries are achieved
- Ensure the correct equipment and PPE, (personal protective equipment) is in good order and used at all times
- Ensure all delivery and on road issues are reported to the traffic office immediately
- Ensure the customer receives their deliveries in excellent condition every time
- Deal with any customer issues in a polite and effective manner
- Ensure collections are made in line with given instructions and times
Essential Criteria
- Must hold C1 or above on licence with valid DQC and Tacho card
- Maximum of 6 points on licence and no bans
- Takes pride in delivering exceptional customer service
- Ability to build a rapport with customers
Benefits:
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
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18t Driver employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 18t Driver
✨Tip Number 1
Familiarise yourself with DX's values and mission. Understanding their commitment to exceptional customer service will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your experience in multi-drop delivery routes. Be ready to discuss specific examples of how you've managed your time and ensured safe deliveries, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Prepare to talk about your customer service skills. Since DX values exceptional service, think of instances where you've gone above and beyond for customers, and be ready to share these stories during your conversations.
✨Tip Number 4
Show enthusiasm for career progression. DX is committed to developing their employees, so express your eagerness to grow within the company and take advantage of the training opportunities they offer.
We think you need these skills to ace 18t Driver
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous driving roles or customer service positions. Emphasise your ability to work in a team and your commitment to safety and compliance.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at DX and how your skills align with their values and mission.
Highlight Relevant Qualifications: Clearly state your driving qualifications, including your C1 licence, DQC, and Tacho card. If you have any additional certifications related to logistics or customer service, be sure to include those as well.
Showcase Customer Service Skills: Since exceptional customer service is a key part of the role, provide examples of how you've successfully dealt with customers in the past. This could include resolving issues or building rapport with clients.
How to prepare for a job interview at DX Network Services Limited
✨Show Your Customer Service Skills
As an 18t Driver, exceptional customer service is key. Be prepared to share examples of how you've handled customer interactions in the past, especially any challenging situations where you turned a negative experience into a positive one.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Make sure to discuss your understanding of safe driving practices and compliance with legal requirements. Mention any relevant training or certifications you have that highlight your commitment to safety.
✨Know the Company Values
Familiarise yourself with DX's values and mission. During the interview, express how your personal work ethic aligns with their commitment to delivering exceptional service and teamwork. This shows that you're not just looking for a job, but a place where you can contribute positively.
✨Prepare for Route Management Questions
Expect questions about how you would manage your delivery routes efficiently. Think about strategies you've used in the past to optimise routes and ensure timely deliveries, as well as how you handle unexpected issues on the road.
