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- Tasks: Manage key customer accounts and ensure top-notch service while driving revenue growth.
- Company: Join DX, a leading logistics company with a focus on teamwork and career development.
- Benefits: Enjoy competitive pay, generous holidays, and a range of employee perks.
- Why this job: Be part of a passionate team dedicated to delivering excellence in logistics.
- Qualifications: Experience in logistics and a knack for customer service are essential.
- Other info: Great opportunities for career progression and personal development await you!
The predicted salary is between 42200 - 42200 £ per year.
An exciting new opportunity at DX! Up to £42,200 inclusive Car Allowance/Company Car plus Bonus. Previous experience in a logistics/distribution environment in a similar role is essential to be considered for the position.
All About You: You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About Us: We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary: The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.
Key Responsibilities:
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers.
- Resolving customer issues at all levels working closely with local customer service and operational teams.
- Providing a flow of information between the customer and the business.
- Producing weekly and monthly service reports.
Benefits:
- Competitive Rates of Pay
- Holidays: 25 days + Bank Holidays
- Long Service Recognition Scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you.
Key Account Manager in Willenhall employer: DX Group
Contact Detail:
DX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Willenhall
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and distribution sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching DX and its values. Understand their 'Delivered Exactly' promise and think of examples from your past experience that align with this. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience in managing accounts can drive revenue and enhance customer service at DX. Keep it concise and impactful – you want to leave a lasting impression!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Key Account Manager in Willenhall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in logistics and distribution, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for DX. Mention specific examples of how you've managed accounts and driven revenue growth in the past. We love a good story!
Show Your Personality: We’re all about friendly, hard-working team players at DX. Let your personality come through in your application. A bit of enthusiasm goes a long way, so don’t be afraid to show us your passion for customer service and logistics!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at DX Group
✨Know Your Logistics
Make sure you brush up on your knowledge of the logistics and distribution industry. Understand the key challenges and trends that companies like DX face. This will not only show your interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Customer Service Skills
As a Key Account Manager, customer service is paramount. Prepare examples from your past experiences where you successfully resolved customer issues or improved client relationships. Be ready to discuss how you can ensure the highest levels of customer care at DX.
✨Demonstrate Your Team Spirit
DX values team players, so be prepared to talk about your experiences working collaboratively. Share stories that highlight your ability to work with others, especially in high-pressure situations, and how you contribute to a positive team environment.
✨Prepare for Negotiation Scenarios
Since negotiating price increases and upselling are key responsibilities, think of scenarios where you've successfully negotiated in the past. Practice articulating your approach to negotiation and how you can drive additional revenue for DX while maintaining strong customer relationships.