Overall Purpose of Role
The role is to manage the transport administration by supporting the operation with all sub-contractor queries to ensure that the DX Service Centres are supported to deliver a service in line with Customer Service Level Agreements and Key Performance Indicators.
Main Responsibilities
- Ensure all trunk vehicles from SC's to the central hubs and back to the SC's are available.
- Ensure all details of any driver change / agency drivers are published to the operations team via the daily trunk update document.
- Take responsibility of organising additional vehicles as required.
- To maintain contractor files ensuring all compliance documentation is current.
- Manage cost by identifying areas of efficiency in the trunking network.
- Encourage and promote positive employee relations throughout the Operation encouraging a "Can Do" attitude
- Provide administrative assistance to aid the night operation
- Complete all reports accurately.
- Ensure all reports are kept to the strict timelines.
- Administrative tasks during the Day
- Provide good quality pro‑active information for the night and day shift so reporting is of a high standard and all sub‑contractors are paid as per SLA.
- Communicate with all SC's to ensure the Hub is providing high quality service to them and they are conforming to company and customer SLA's each morning.
- Capture information to supply back and aid with revenue capture/protection
Knowledge, Skills & Experience
- Previous experience in transport preferred
- Previous experience in the Mail or Distribution industry
- Understanding of DX Products is preferred but not essential
- Ability to work on own initiative.
- Ideas driven and ability to formulate new methods to improve the operation
- Able to communicate well with people
- Able to produce reports in a concise manner
- Knowledge of the UK transport/road network preferred
- Good monitoring skills.
- Ability to collate information to forward plan events on the road
- Proficient with Excel, Word, Outlook
Personal Specifications
- Good communication and interpersonal skills
- Attention to detail
- Self-motivated and able to drive and motivate staff
- Able to make clear and sound decisions whilst working under pressure
- Flexible and positive to their approach to operational changes
- Can do attitude
- Able to work on own initiative without supervision
- Forward planner
- PC literate (Word, Excel, Outlook)
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more
