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For Companies At a Glance
- Tasks: Manage key customer accounts and ensure top-notch service delivery.
- Company: Join DX, a leading logistics company in the UK and Ireland.
- Benefits: Competitive pay, generous holidays, and career progression opportunities.
- Why this job: Be part of a passionate team and make a real impact on customer satisfaction.
- Qualifications: Experience in logistics and strong communication skills required.
- Other info: Supportive environment with training to help you grow your career.
An exciting new opportunity at DX! Up to £42,200 inclusive Car Allowance/Company Car plus Bonus. Previous experience in a logistics/distribution environment in a similar role is essential to be considered for the Key Account Manager position.
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About Us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.
Role Summary:
The Key Account Manager is responsible for managing medium to large customer accounts ensuring the highest levels of customer service for Key DX customers. Proactively engaging with customers to identify possible issues or upcoming increases in volume whilst driving through additional revenue through growth.
Key Responsibilities:
- Communicate with customers on a proactive basis ensuring that they receive the highest levels of customer care.
- Negotiating annual price increases and driving through additional revenue through upselling and sourcing additional lines of business with current customers.
- Resolving customer issues at all levels working closely with local customer service and operational teams.
- Providing a flow of information between the customer and the business.
- Producing weekly and monthly service reports.
Benefits:
- Competitive Rates of Pay
- Holidays: 25 days + Bank Holidays
- Long Service Recognition Scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!
We look forward to hearing from you.
Key Account Manager employer: DX Group
Contact Detail:
DX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Get to know the company! Research DX and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer service. Think about your past experiences and how they align with what DX is looking for in a Key Account Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to familiarise yourself with DX and our values. Understanding our mission will help you tailor your application and show us why you're the perfect fit for the Key Account Manager role.
Tailor Your CV: Make sure your CV highlights your previous experience in logistics or distribution. We want to see how your skills align with the Key Account Manager position, so don’t be shy about showcasing your achievements and relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain how your background makes you a great match for our team. Remember, we love friendly and hard-working individuals, so let your personality come through!
Apply Through Our Website: To maximise your chances of being considered, make sure to apply directly through our website. It’s quick and easy, and it ensures that your application goes straight to us. We can’t wait to hear from you!
How to prepare for a job interview at DX Group
✨Know Your Stuff
Before the interview, make sure you understand the logistics and distribution industry inside out. Familiarise yourself with DX's services and values, especially their 'Delivered Exactly' promise. This will show that you're genuinely interested and ready to contribute.
✨Showcase Your Experience
Be prepared to discuss your previous experience in managing key accounts, particularly in logistics. Have specific examples ready that demonstrate how you've successfully resolved customer issues or driven revenue growth. This will help you stand out as a candidate who can hit the ground running.
✨Engage with Enthusiasm
During the interview, let your passion for customer service shine through. Show that you love the buzz of getting things done and are a true team player. This aligns perfectly with what DX is looking for in their Key Account Manager.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company culture at DX. This not only shows your interest but also helps you gauge if the company is the right fit for you. Think about asking how they measure success in the Key Account Manager role or what opportunities there are for career progression.
