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For Companies At a Glance
- Tasks: Provide exceptional customer support and ensure every delivery makes someone's day.
- Company: Leading independent parcel and logistics company in the UK and Ireland.
- Benefits: Career development, training opportunities, and a supportive team environment.
- Why this job: Join a passionate team and make a real difference in people's lives.
- Qualifications: Energetic, driven individuals with a passion for customer service.
- Other info: Dynamic workplace with opportunities for growth and innovation.
The predicted salary is between 28800 - 43200 £ per year.
An exciting new Customer Service Advisor opportunity at DX!
About Us
We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it will make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.
Why DX?
We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.
Customer Support Advisor in Hoddesdon employer: DX Group
Contact Detail:
DX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Hoddesdon
✨Tip Number 1
Get to know the company! Research DX and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle difficult customers or resolve issues. Showing that you can think on your feet will impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DX family and ready to deliver exactly what they need.
We think you need these skills to ace Customer Support Advisor in Hoddesdon
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about making someone's day better, just like we do at DX.
Tailor Your Application: Make sure to customise your application to fit the Customer Support Advisor role. Highlight any relevant experience or skills that align with our values and the job description. It shows us you’ve done your homework!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Just tell us why you’re the perfect fit for the role in a way that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DX Group
✨Know the Company Inside Out
Before your interview, take some time to research DX and its values. Understand their mission of delivering the 'Delivered Exactly' promise and how they operate in the logistics sector. This will not only show your enthusiasm but also help you align your answers with their core values.
✨Showcase Your Customer Service Skills
As a Customer Support Advisor, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you successfully resolved issues or went above and beyond for a customer. This will demonstrate your commitment to excellent service.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're genuinely interested in the position and eager to contribute to the team.
✨Be Yourself and Stay Positive
During the interview, let your personality shine through. DX values energetic and driven individuals, so don’t be afraid to express your passion for customer service. A positive attitude can make a lasting impression and set you apart from other candidates.
